Building exceptional #SaaS, businesses. Follow me for #B2BMarketing, #CustomerExperience (#CX), #CustomerJourneyAnalytics, #JourneyMapping & #MarTech.
Boston, MA
Joined September 2008
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Steve Offsey retweeted
Experience Orchestration broken-down more tangibly than we've seen in the past. @Tony_Bates71 says it starts with @PointillistView, acquired in 2021 #GenesysSummit
Steve Offsey retweeted
Significant growth in innovation, integrations and digital channels at Genesys #GenesysSummit
Steve Offsey retweeted
Pointillist contact center coming soon—bridges gaps between chat, voice and IVR #genesysSummit
Steve Offsey retweeted
Find out which customer journey analytics software delivers the greatest benefits for your customers and your business at #GITEXGLOBAL on October 10-14.
Book now: visit.gitex.com/Visitor/Regi…
#GITEX #CX #Dubai #GITEX2022 #GITEXDubai #TechWeek #InnovationZone #Dubai #CustomerJourney
Steve Offsey retweeted
Across the globe, #CX roles are changing.
Join @zkerravala, Founder and Principal Analyst at ZK Research and @ClaireBeatty7, Senior Director, Thought Leadership at Genesys, next week as they explore how the CX workforce is facing challenges and evolving.
Steve Offsey retweeted
Genesys has been recognized as a leader in The @Forrester Wave™: Customer Journey Orchestration, Q2 2022 report.
Learn how our predictive engagement & journey analytics capabilities enabled us to earn this placement all while helping organizations visualize and improve #CX.
Steve Offsey retweeted
Everything You Need to Know about Customer Journey Analytics genesys.com/blog/post/what-i… @genesys #cx #custserv #custexp
Steve Offsey retweeted
Through case studies, stories of impact and a fascinating new framework for creating customer- employee centric experiences, @Tony_Bates71 and I demonstrate how leaders can disrupt industries with their exponential Empathy in Action™ Business Flywheel. amazon.com/gp/product/164687…
Steve Offsey retweeted
Understanding Customer Journey Analytics – AdExchanger buff.ly/3EhaZMZ
Steve Offsey retweeted
Steve Offsey retweeted
A data-driven mindset allows you to unlock insights into your #CX journey that applies to any industry.
Whether you’re taking your first steps in #AI or are leading your industry, learn how to implement a composable platform to create business value.
🔗 gsys.cx/3DQvQ9o
Steve Offsey retweeted
RT @PointillistView:
Your customers' journey don't begin and end with your product. It’s time for product owners to look beyond user experience to improve digital product experiences. buff.ly/31wxDn5
Steve Offsey retweeted
Empathy is the glue holding together the most strategic parts of successful companies, including @Genesys. Today, I shared with our 6,000 employees a copy of Empathy in Action, my new book with @drnatalie. Let’s build a more empathetic world together.
Steve Offsey retweeted
.@BeyondBank designs #CX through the lens of their customer by empowering their team with the right tech.
Learn how Genesys orchestrates #banking experiences that increase customer satisfaction scores and makes agents happier and more efficient.
#SuperHumanService
Steve Offsey retweeted
The experience economy is forcing companies to rethink and redesign customer journeys #GenesysSummit
@Steph_atGenesys @Genesys
Steve Offsey retweeted
Customer Journey Analytics involves data aggregation around #customerbehavior followed by intensive data analysis that generates actionable insights.
An informative read by @Pointillist: lnkd.in/dak4g6mW
#customerexperience #cx #customerjourney #insightlogiq
Steve Offsey retweeted
Top story: Webinar: 2021 State of Customer Journey Management and CX Measurement | Pointillist myjourney.pointillist.com/we…, see more tweetedtimes.com/BradBennett…