Keynote speaker | CX consultant | host of the #simplebrandpodcast | I help you create loyal customers and loyal employees - all through the power of simplicity.
Nashville, TN
Joined January 2009
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YAY! I’m thrilled to share my brand-new speaker reel! 🎥🍿
youtu.be/3dUqwjaytxg
#keynotespeaker
#meetingplanner
#CustomerExperience
#cx
#employeeexperience
Want to win tickets to see the @foofighters on 8/15 at @NissanStadium from @Lightning100 ?!?!
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Want to win tickets to see the @foofighters on 8/15 at @NissanStadium from @Lightning100 ?!?!
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Want to win tickets to see the @foofighters on 8/15 at @NissanStadium from @Lightning100 ?!?!
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Want to win tickets to see the @foofighters on 8/15 at @NissanStadium from @Lightning100 ?!?!
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Want to win tickets to see the @foofighters on 8/15 at @NissanStadium from @Lightning100 ?!?!
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Want to win tickets to see the @foofighters on 8/15 at @NissanStadium from @Lightning100 ?!?!
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Want to win tickets to see @foofighters at @NissanStadium from @Lightning100 ??!!
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#foofighters #foofighterstour
Want to win tickets to see @foofighters on 8/15 at @NissanStadium from @Lightning100 ?!
#foofighters #foofighterstour
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Want to win tickets to see @foofighters on 8/15 at @NissanStadium from @Lightning100 ?!
Enter here:
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I mean the image in the post makes it look like it's for Bob Dylan tickets, but I can assure you it's for #foofighters tickets.
Hey #CX professionals! Watching the #SuperBowl ? This one's for you!
Let @CXAccelerator & me know when you get a BINGO!
Are you not part of the global community of 5k+ CX professionals supporting & learning from each other? Join @CXACommunity here:
cxaccelerator.com/community
The Stranger Things finale.
Some loved it.
Some hated it.
But most just felt “meh.”
It wasn’t bad. It just didn’t land.
There’s a #CX lesson here:
Your ending matters more than you think.
New SIMPLE brand article drops tomorrow.
Sign up here:
mattlyles.com/simpleplaybook…
Thanks @Hyken ! I'm honored to have made it in your last "Shep's Top 5" of the year.
Merry Christmas! Happy Holidays! Happy New Year!
In this week's top 5, we read about customer experience lessons from classic Christmas movies, examples of bad customer service, and more.
hyken.com/customer-experienc… #customerservice #customerexperience #CX
Matt Lyles retweeted
Customer Experience Lessons From Classic Christmas Movies by @mattlyles dlvr.it/TPygsD #CustomerExperience #CX
What can Elf, Christmas Vacation, and It's a Wonderful Life teach us about Customer Experience?
It's all in my article in @cmswire :
Customer Experience Lessons From Classic Christmas Movies
Merry Christmas and happy holidays!
cmswire.com/customer-experie…
My son describing the movie, Daddy's Home 2, to my mom:
It's about these two guys.
One's really tough and cool.
And the other one's Will Ferrell.
Is it just me or does anyone else get the indication from this picture that the finale involves them moving to Germany to start an electronic krautrock band?
Y'ALL! Something Wicked This Way Comes is finally on @DisneyPlus !
I mean - I've been watching it on DVD for the past ~10 years. But we can stream it now!
Or are we still boycotting Disney or not? I lost track.
disneyplus.com/browse/entity….
WHOAH! Did you know you can win a year's worth of concert tickets at @theryman ?!
You can enter the Ryman Year of Tickets contest here:
gleam.io/kELbF/ryman-year-of…
I REALLY, REALLY, REALLY want someone to edit this scene with @TheEnglishBeat 's "March of the Swivelheads" from Ferris Bueller's Day Off playing over it.
