Matthew Clare

Just over a week away! There's still time to register for your free tickets to attend: callandcontactcenterexpo.us/ #callandcontactcenterexpoUS

Absolutely thrilled to have @NICECXone, a strong leader in the #CCaaS and #CX space, join the @Google Chrome Enterprise Recommend program!

Today @GoogleCanada is committing $600,000 to help reskill Indigenous job seekers in Canada for new careers in technology. Read more about the new initiative with @ComITorg @NpowerCanada @Indspire at canada.googleblog.com/2021/1…

Thanks for Asking, Canada youtu.be/DKDGJMoR7BU via @YouTube #ThanksForAsking #MerciDeDemander

After a brief hiatus, I'm excited to be back doing webinars again! Next up, a collab with @CCW_Digital, @edifycx, and @EdifyCMO, to cover recent trends and how Edify and Google #chromeOS are transforming customer experience and delivering more productive and secure #CX #EX

Very excited to be joining @edifycx, @EdifyCMO, and @CCW_Digital's Brooke Lynch as part of this webinar about why their CCaaS solution and Chrome OS is a match made in heaven! Interested in hearing more? Sign up below!!!

With all the hustle and bustle of the last few months, I completely missed out on announcing my new role as Business Development Manager for @Google Chrome Enterprise's CCaaS partner program here! Check out the great first wave of partners announced at: chromeenterprise.google/intl…

Hey @OCDSB, seems other regions have realized that going back to school and leaving pubic safety to individual parents wasn't a great idea after all (and was likely to fail). Ball is in your court... tdsb.on.ca/News/Article-Deta…

My latest think piece is now up on @nojitter! Read on to find out what your brand should be doing to provide great, differentiated #CX in these strange and challenging #COVID19 times! nojitter.com/contact-center-…

A4: in all seriousness, I don't think it's a stretch to imagine many businesses keep their agents at home going forward, it lowers operational costs, and can allow many to use those savings to up their CX ante and adopt new technologies to differentiate themselves #MitelChats

A4: on the predictions for 2021, I predict #CX personnel will need to wear real pants next year, assuming we get a #covid vaccine sometime soon and can get back to our pre-covid working routines :) #MitelChats

A4: P3: The longer we're quarantined, the more businesses will need to adopt tools to remotely monitor and coach agents, empower agents with automation and knowledge data so they can be SMEs, and motivate agents to be as effective as possible #MitelChats

A4: P2: now that agents are enabled to work from home, maybe some new channels have been introduced or light weight self-service & e-commerce tools are available, I think 2021 will be all about making self-service more natural (using AI) and empowering agents #MitelChats

A4: P1: The #CX focus for many in 2020 was just mobilizing their remote workforce, and some of the quick wins like introducing new channels. I think 2021 will be all about taking these quick wins up a notch so they're differentiated #CX #MitelChats

A3: the respondents in our study say when orgs fall short on #CX they often assume several things about those organizations, primarily that the org isn’t aware of how important #CX is. If you're not competing on #CX, you're competing on price and racing to the bottom #MitelChats

A3: It's somewhat shocking that in 2020 consumers still describe bad #CX as being transferred multiple times and having to repeat yourself, being placed on hold and having too many steps to navigate. #MitelChats