MiaRec is designed to help contact centers win back time, improve CX, & increase revenue with Gen AI-powered AQM and Conversation Intelligence solutions.
Campbell, CA
Joined December 2015
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Director of Operations in the Healthcare and Biotech Industry gives MiaRec Auto QA 5/5 Rating in Gartner Peer Insights™ Conversation Analytics Platforms Market.
Read the full review here: hubs.la/Q04DgyNg0
#gartnerpeerinsights #miarec
MiaRec has once again been recognized as a Core Performing solution provider in the refreshed CMP Research Prism for Customer Analytics & Insights!
We're helping contact centers turn customer conversations into actionable insights that drive better CX.
👉hubs.la/Q04CNC1K0
🎃 Spooky season at MiaRec! 👻
Our team brought their Halloween spirit with creative costumes, plenty of laughs, and a little friendly competition! 🧡
Here's a peek at how we celebrated. Happy Halloween from the MiaRec team! 🍬
#HappyHalloween #MiaRecTeam #LifeAtMiaRec
Proud to be recognized once again as a Core Performing provider in the refreshed CMP Research Prism for Automated QA/QM!
We're committed to helping contact centers improve quality management with AI-powered automation and actionable insights.
🔗: hubs.la/Q04CNzh70
🎤 MiaRec on the big stage at #NetSapiensUGM2026!
Yesterday, John Ortiz showcased our new NetSapiens integration, helping service providers expand their AI offerings, unlock new revenue opportunities, and deliver greater value to customers.
🔗 hubs.la/Q04CPNbC0
🚀 We’re live at #UGM2026!
The MiaRec team is in Austin and ready to connect with the NetSapiens community.
Here at UGM? Come say hello! 👋
📍 TABLE #25
🔗 hubs.la/Q04Cp9k70
🔴 We go live in 1 hour!
Does your QA scorecard show managers where to coach—or just give agents a grade?
Join John Ortiz & Jordan Zivoder to learn how to connect QA behaviors to real business outcomes.
👉 hubs.la/Q04yw49y0
⏳ Tomorrow’s the day!
Rethink what a good QA score really means. Learn how to build QA around behaviors that drive CX, retention & business outcomes—plus get a 6-question audit for your own scorecard.
📅 Oct. 22 | 10 AM ET / 7 AM PT
👉 hubs.la/Q04yw1zn0
⏳ 2 days to go!
If your QA scorecard tells you who passed—but not what to coach—this session is for you.
Join John Ortiz & Jordan Zivoder on Oct. 22 to learn how to connect QA behaviors to business outcomes.
👉 hubs.la/Q04yvTg60
⏳ One week until #UGM2026!
We’re getting ready for four days of learning, ideas, and conversations with the NetSapiens community.
📍 Austin | Oct. 26–29
📍 TABLE #25
🔗 hubs.la/Q04xPTMr0
Heading to #UGM2026? 👋
Stop by TABLE #25 to talk AI, Conversation Intelligence, Auto QA, and new opportunities for NetSapiens service providers.
📍 Austin | Oct. 26–29
🔗 hubs.la/Q04zdqDc0
Leave with a 6-question audit you can run on your own QA scorecard next week.
📅 Oct. 22 | 10 AM ET
👉 hubs.la/Q04yvPW50
#QualityAssurance #MiaRec
Take your QA scorecard from “What should we score?” to “What outcome are we trying to drive?”
Join us Oct. 22:
👉 hubs.la/Q04yvLMP0
#ContactCenter #MiaRec
👋 Meet the MiaRec team at #UGM2026!
We’re ready to talk AI, Conversation Intelligence, Auto QA, and what’s next for service providers.
📍 Austin | Oct. 26–29
📍 TABLE # 25
🔗 hubs.la/Q04xQ8900
🎙 Meet John Ortiz and Jordan Zivoder.
Join them Oct. 22 for a practical framework to connect QA criteria to real business outcomes.
👉 hubs.la/Q04yvGrv0
#QualityAssurance #MiaRec
How can service providers create more value from the voice services customers already use? 💡
Let’s talk Conversation Intelligence, Auto QA, and new opportunities at #UGM2026.
📍 TABLE #25
🔗 hubs.la/Q04xPPx10
Tracey Macomber, Christopher White & ACCC knew they didn’t need a one-size-fits-all QA solution.
They needed technology that could adapt to their priorities - not the other way around.
See why they chose MiaRec:
🔗 hubs.la/Q04wSrwy0
#AutoQA #MiaRec #ACCC
55 QA questions → 6 behaviors.
See how one sales team rebuilt its scorecard around the behaviors that actually drive wins—and cut everything else.
📅 Oct. 22 | 10 AM ET / 7 AM PT
👉 hubs.la/Q04yvr4m0
#QualityAssurance
Technical insights. Sales strategies. Partnerships. Community.
That’s what #UGM2026 is all about. We’re looking forward to connecting with the NetSapiens ecosystem in Austin!
📍 TABLE #25
🔗 hubs.la/Q04xPDTR0
With MiaRec + Alianza, service providers can help business customers analyze 100% of customer conversations - not just a sample - to uncover CX issues, coaching opportunities, compliance risks, churn signals, and revenue opportunities.
Learn more: hubs.la/Q04yb0hv0
