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MoonPay offers 24/7/365 support and a comprehensive help center at support.moonpay.com!
You can also chat with a live member of our social support team by sending a Direct Message to @moonpay, which is monitored hourly.
Thank you for choosing MoonPay!
⏰ Reminder that this is the only official channel for @moonpay customer support.
Kindly DM @MoonPaySupport for account and transaction assistance.
Never share private info publicly. 🔐
Hi there,
You may go to this link buy.moonpay.com/login to log in and yes, you can use our services in Nigeria. Please DM us for any further support :)
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@TheTechRabbi Hello! Please, provide further details on your transaction via DM at your earliest convenience so we could look into it closely.
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The official channel for @MoonPay customer support. DM us for account and transaction assistance. Do not post private info publicly 🔐
@AzurinMiguel We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.
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@zcserei Hi
Apologies for the delay here.
We were awaiting feedback from our team, we have now resolved the issue and have replied to you with further information.
Thank you very much for your pateince.
@hbfwejhbfuhkds1 Hi there, thanks for reaching out.
We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.
@daboo_ni Hi
Thanks for reaching out.
We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.
@hillcitymusic We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and Order ID. Our customer support team will get back to you as soon as they can.
@NeoRock8 For more information on pre-authorization holds we invite you to check our FAQ on our official website: support.moonpay.com/hc/en-gb…
@HarrySPerkin1 We’re sorry for the difficulties, we're experiencing delays on some main exchanges and expect the issue to be resolved within the next few hours.
We’re experiencing delays on some main exchanges and expect the issue to be resolved within the next few hours.
Affected customers will receive an email with instructions on how to proceed.
Our support team may take some time but we will reply to all inquiries. Many thanks.
@SafeMoonerrr Hello! Please, be informed that MoonPay does not offer spot market trading. Should you wish to buy or sell crypto please visit buy.moonpay.com or sell.moonpay.com. The rates and the amount of the crypto will be displayed upon payment authorisation ...
@mpickle Hi there
We'd love to offer you some further assistance regarding your transaction, however, we need to know your registered email address or the transaction ID so we can look it up in our system.
Please get back to us with these details at your earliest convenience...
@shinobi_brian Hi there,
Thanks for reaching out.
We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.
@commander_hex Hi there,
Thanks for reaching out.
We're sorry you've experienced difficulties with MoonPay. Please DM us the email address registered on MoonPay and a description of your issue. Our customer support team will get back to you as soon as they can.
@TRXGambler Hi there,
I apologise that you experienced delays in receiving your cryptocurrency purchase. Your transaction has now been completed and verified by the blockchain.
@Jimmy2772_ We are terribly sorry for the delay you experienced. Please kindly DM us the email address registered on MoonPay. Our team will look into this for you right away! Thank you for your patience.