MsBawoni| CX & Business Transformation Consultant (@MsBawoni) header
MsBawoni| CX & Business Transformation Consultant (@MsBawoni) profile picture

MsBawoni| CX & Business Transformation Consultant

@MsBawoni

God first. Impact driven. I show African founders how to differentiate on Customer Experience to Drive Business Growth

 Let's work together ➡️
linktr.ee/BAWONICX
Joined September 2010
  • Tweets73.8K
  • Following575
  • Followers3K
5.5KMedia
Photo by MsBawoni| CX & Business Transformation Consultant (@MsBawoni)Photo by MsBawoni| CX & Business Transformation Consultant (@MsBawoni)Photo by MsBawoni| CX & Business Transformation Consultant (@MsBawoni)Photo by MsBawoni| CX & Business Transformation Consultant (@MsBawoni)Photo by MsBawoni| CX & Business Transformation Consultant (@MsBawoni)Photo by MsBawoni| CX & Business Transformation Consultant (@MsBawoni)Photo by MsBawoni| CX & Business Transformation Consultant (@MsBawoni)Photo by MsBawoni| CX & Business Transformation Consultant (@MsBawoni)Photo by MsBawoni| CX & Business Transformation Consultant (@MsBawoni)Photo by MsBawoni| CX & Business Transformation Consultant (@MsBawoni)
MsBawoni| CX & Business Transformation Consultant retweeted
Shep Hyken (@Hyken) profile picture
Shep Hyken
@HykenNov 6
Take responsibility for the situation, even if it isn’t your fault. If you choose a company to ship a package and the shipping company loses it, remember who chose the shipping company.
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Love this. Take a break from social media and focus on one thing. I do that yearly but this year, I got a certification Ive been meaning to get. You realise how much free time you have to explore your interests or just rest from constantly consuming content.
just Mhide is an artist (@justmhide) profile picturejust Mhide is an artist
@justmhideNov 7
For the past 4 months I left social media and every possible distraction to focus on one thing...
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MsBawoni| CX & Business Transformation Consultant retweeted
Raksha (@caraksha103) profile picture
Raksha
@caraksha10320h
Do you ever just realize your absolute favorite place in the entire world is your own house with absolutely nobody coming over?
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MsBawoni| CX & Business Transformation Consultant retweeted
🇬🇭's Coconut Queen🦋🪩🌴 (@OhemaAkuaK) profile picture
🇬🇭's Coconut Queen🦋🪩🌴
@OhemaAkuaK9h
I don’t live my life thinking my breakthrough is in the hands of another human being
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My next newsletter "Is your team ready for the festive rush?" is coming today. Subscribe to get it and stay in the loop on everything I'm creating. bawoni.kit.com
Hi! I'm Maureen Atebawone

Hi! I'm Maureen Atebawone

Join founders and entrepreneurs building businesses customers choose, trust and return to.Get practical customer experience insights, real-world lessons and simple strategies to help you improve...

bawoni.kit.com
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MsBawoni| CX & Business Transformation Consultant retweeted
Naa (@OyooQuartey) profile picture
Naa@OyooQuarteyNov 7
📢📢📢 CALL FOR VOLUNTEERS 🎉🎉 Family Festa is coming up and we need YOU to help make it a super memorable event ! Call or WhatsApp the numbers on the volunteer flier asap!! 🏃🏾‍♀️💨
Image from Naa (@OyooQuartey)
Image from Naa (@OyooQuartey)
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One thing that bothers me every time I see one...those poorly designed bus stops.
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MsBawoni| CX & Business Transformation Consultant retweeted
Kanye’s Diary (@kanyesdiary) profile picture
Kanye’s Diary@kanyesdiaryNov 6
Brick by brick, Quietly.
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MsBawoni| CX & Business Transformation Consultant retweeted
Naa (@OyooQuartey) profile picture
Naa@OyooQuarteyNov 7
Accra will jump on focaccia, matcha and other food trends and still be pricier than the originators of the actual food.
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MsBawoni| CX & Business Transformation Consultant retweeted
Joshua Pi'Rwot (@pirwot) profile picture
Joshua Pi'Rwot
@pirwotNov 6
Entrepreneurship demands you're both the visionary and the firefighter.
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I wish more founders realised that as a service provider, making the end-to-end experience effortless the FIRST time will make you more money than the service itself. Why? Customer retention. That customer will keep coming back because of the ease of doing business with you.
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MsBawoni| CX & Business Transformation Consultant retweeted
The Accra Goods Market (@TheAccraMarket) profile picture
The Accra Goods Market
@TheAccraMarketNov 6
December 4th line up!
Image from The Accra Goods Market (@TheAccraMarket)
Image from The Accra Goods Market (@TheAccraMarket)
Image from The Accra Goods Market (@TheAccraMarket)
Image from The Accra Goods Market (@TheAccraMarket)
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One thing I cant get used to is seeing people vape during our virtual meetings. Probably completely normal in their countries but on a business meeting, I always do a double take.
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MsBawoni| CX & Business Transformation Consultant retweeted
GG (@GOLD_YYY) profile picture
GG@GOLD_YYYNov 6
Ghana will test you in ways you didn’t even think possible.
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MsBawoni| CX & Business Transformation Consultant retweeted
BawoniCX (@BawoniCX) profile picture
BawoniCX@BawoniCXNov 6
Are you too busy focusing on business growth that you're leaving your customer experience to chance?
Image from BawoniCX (@BawoniCX)
Image from BawoniCX (@BawoniCX)
Image from BawoniCX (@BawoniCX)
Image from BawoniCX (@BawoniCX)
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MsBawoni| CX & Business Transformation Consultant retweeted
Dr. Mathias-O’chez (@Thrive__gh) profile picture
Dr. Mathias-O’chez@Thrive__ghNov 6
Ghanaians, we need to get off our moral high horses. We are very quick to point fingers at other cultures when we see disturbing stories about bullying, aggression and violence among young people. But how honest are we about what happens in our own schools?
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"Every inefficiency is a benefit to someone" - Exactly! I see this every single day.
Big Kay🇵🇸🇬🇭 (@kay_big45) profile pictureBig Kay🇵🇸🇬🇭@kay_big45Nov 5
This is an excellent submission. The average Ghanaian can be very wicked.🤦‍♂️
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Movenpik catching strays because this company is located on their premises🫠🫠🫠
𝐂𝐇𝐀𝐍𝐂𝐄𝐋𝐋𝐎𝐑 🇬🇭🇬🇧 (@Ohene_Khojo) profile picture𝐂𝐇𝐀𝐍𝐂𝐄𝐋𝐋𝐎𝐑 🇬🇭🇬🇧
@Ohene_KhojoNov 6
Position : Assistant (Administrative & Customer Service Support) Location : Movenpick, Accra Salary : Gh1,000 (12pm to 11pm)
Image from 𝐂𝐇𝐀𝐍𝐂𝐄𝐋𝐋𝐎𝐑 🇬🇭🇬🇧 (@Ohene_Khojo)
Image from 𝐂𝐇𝐀𝐍𝐂𝐄𝐋𝐋𝐎𝐑 🇬🇭🇬🇧 (@Ohene_Khojo)
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For almost every client I work with, my first step is to try to experience their existing client/customer experience as a customer first. We uncover so much by insisting on this step. This ensures that whatever we design for the brand is not based on assumption but truth.
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This week, I did this for 2 new clients & we provided them with a detailed report with every gap identified in their end to end customer experience delivery. More often than not, business owners I come across aren't even aware of how poorly their customers are being treated.
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