Recognise the people & places delivering excellent service; a tool for employers & customers that improves service standards & customer experience!
London, England
Joined November 2014
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What’s new with Heerd? Discover all the latest, exciting features you'll want to use for your #business bit.ly/2aL9rml #custserv
If you're using the same #CX tools and processes over and over again expecting different results, you're insane. bit.ly/2msJ2g8
Recent customer service studies have illustrated the need to focus on the human element of #customerservice. bit.ly/2m60Viq
Customer service experts lent their expertise and shared how to avoid #customerservice mistakes. #CX bit.ly/2m5ZIr3
Loyalty can be built by offering low-effort ways for customers to get the answers they need. #CX #CustServ bit.ly/2moruSu
Try these eight best practices to make sure your company develops a 'customer-centric' focus. #CX bit.ly/2m1CsdX
Be wary of these pitfalls that can cause your customer experience project to fail. #CX bit.ly/2mBtasu
A good app has to make customers access it because they want to, not because they need to. #CX bit.ly/2lY3L8X
When you engage your followers and customers on #socialmedia, aim to entertain them and make their lives easier. #CX bit.ly/2mzYqbm
"Dissatisfied customers, by word of mouth, may discourage new customers from trying your product or service." #CX bit.ly/2me94Ca
#AI #Chatbots are doing a lot to advance our #customerservice practices today. #CX #CustServ huff.to/2maGWje
More companies are working towards a 'frictionless' customer experience - is this what customers really want? #CX bit.ly/2mv1B4o
Why #marketers must transcend the organisation to deliver great customer experience, #CX bit.ly/2mizMLN
When planning your #customerexperience #strategy, it would be best to avoid these pitfalls. #CX bit.ly/2misojD
Your best #customers are the ones who keep coming back to you - these tips could help you achieve such loyalty. #CX bit.ly/2lD74Cv
Check out these simple strategies that can help you improve your #customerservice. #custserv #CX bit.ly/2lC9iSw
Advances in #CX awareness will lead customers to max out their expectations of how a company should deliver. bit.ly/2mctEoB
#CX in nearly every industry is driven or supported by ever-more-quickly-evolving #digital #technology. bit.ly/2lCpIub
