It’s hilarious watching some of you get your panties in a bunch over this….People think "just let us pick up our orders at PSA" is as simple as putting a folding table in the lobby. From an operator standpoint, turning a closed vault into a public retail counter is an absolute nightmare: The "follow-home" target: Right now, thieves have to figure out which FedEx truck has cards. Open a pickup door, and every single person walking out to their car with a PSA box or Pelican case is a guaranteed target. Crews just sit in the parking lot and follow you to a red light. The first time a collector gets robbed at gunpoint in PSA's parking lot, who gets sued? You're letting people case the building: High-security vaults stay secure because the public never gets inside. Once you open a lobby, anyone can watch shift changes, camera blind spots, door buzzers, and how product moves from the back to the front. The counter inspection bottleneck: Are you counting and inspecting 100 slabs at the window before you sign? If yes, every 10-minute pickup turns into a 45-minute lobby backup (plus people arguing over grades with the clerk). If you don't open it there and get home to find a cracked slab or missing card, it's your word against theirs with zero carrier insurance. Staging + no-shows: Shipping runs on batch pallets on PSA's schedule. Will-call means pulling millions of dollars in orders out of the vault and holding them in a front room waiting on customers who show up 3 hours late because of SoCal or NJ traffic. Vault insurance: Policies for facilities holding hundreds of millions in collectibles have strict rules against public access. Letting random foot traffic in the building either voids the policy or sends premiums to the moon. There's a reason PSA only does drop-offs at controlled events or dedicated partner shops. I hope they figure out something, but you noobs acting like it’s elementary are just uniformed.