Nick Gattozzi

🤬🤬😤My wife takes her 2023 RAV4 to the dealership for a recall service. This was for an airflow sensor After finishing they come out and tell her that her horn isn’t functioning and that it would be $145 to diagnose the issue + labor and parts to repair Mind you she knows for a fact that the horn worked this morning The techs specifically said “we checked all the connections and so it’s not that” I told her to decline and bring it home Mind you this is so unlikely to be anything other than a fuse or the fact that they unplugged it and forgot to plug it back in or worse, straight up scamming After testing the fuse and the relay, as well as the clock spring, I take the radiator cover off to inspect the plugs at the horn and what do you know both horns are unplugged The airflow sensor is nowhere near these plugs so there’s zero chance these were taken off as part of the job not to mention they said they “checked the plugs” It’s also impossible they both happen to vibrate loose @Toyota I buy a brand new car from you and this is how you treat us?? This was at Toyota of Santa Cruz Stealership @SantaC_Toyota