Carry out the voice of NJ TRANSIT passengers. Account not monitored 24/7. For customer service assistance and complaints, visit https://xitter.gq/t.co/CpFQzISk3V.
Joined December 2024
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🛎️ Today I presented at the October 2026 Operations & Customer Service Committee Meeting.
We talked about:
🔶Advocate online form Customer Feedback including:
🔹Delays impacting buses traveling in and out of New York due to the seasonal uptick in traffic congestion and construction around PABT. I highlighted the NJ TRANSIT operational team work as well as the measures taken by the Port Authority to mitigate delays as much as possible, such as coning at the ramp and the closure of a section of 39th Street.
🔹 Improvements from the new live bus‑tracking system, as well as the remaining issues IT is working on, such as the limited number of buses appearing on the departure list.
🔶Social Media Insights with focus on:
🔹The post-summer uptick in overcrowding concerns on trains.
🔹two recurring problems HBLR customer talk about: the elevators issues and the upcoming outages, as well as the Departure signs malfunctions in stations. More info to come soon.
🔶 September Customer concern Key Performance indicators including the uptick in concerns for Bus and Access Link.
🔶Feedback from my latest listening session at Burlington Towne Centre on the River Line.
🔶Feedback collected across the rail network during the Portal Bridge Cutover Communication Campaign
Tomorrow (10/30, 9 AM) is the Operations & CS Committee meeting, where I'll be presenting the customer concerns Key Performance Indicators for September, including Bus & Access Link.
Both were impacted by the seasonal uptick in congestion as part of "back to school/work". 🧵👇
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🚍Bus
Concerns per customer rose 40% in September, matching levels from this period in 2025. The increase was driven mainly by delays and cancellations, which also pushed overcrowding concerns back into the Top 7. However, cleanliness concerns declined.
Get ready for the Accessibility Forum folks, it’s starting in a few minutes.
NJTRANSIT.com/accessibilityf…
Don't forget the Accessibility Forum tomorrow (10/28) between 1 PM & 3 PM!
NJ TRANSIT wants to hear from you on every mode!
Join us for the NJ TRANSIT 2026 Accessibility Forum on October 28, 2026, from 1–3 p.m. This annual event is an important opportunity for the public to share feedback on accessible services for customers with disabilities.
NJ TRANSIT will highlight recent accessibility initiatives, provide updates on Access Link and facility projects, and host a Q&A session.
Watch or learn how to participate at njtransit.com/accessibilityf….
ALT Flyer for NJ TRANSIT Accessibility Forum on Wednesday, October 28, 2026, featuring accessibility icons for mobility, visual, cognitive, and hearing disabilities.
🛎️ The Operations & CS Committee Meeting is on Friday (10/30).
You can attend in person at NJ TRANSIT Headquarter & meet me, or you can watch the meeting via livestream: bit.ly/4wPbzx0
Here are the September Key Performance Indicators for Rail and Light Rail 🧵👇
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🚆Rail Following a challenging summer, concerns per 10,000 customers dropped 28% in September, with only the Montclair‑Boonton Line showing an increase. While service and station‑condition complaints decreased, overcrowding concerns surged 56%.
🚉The Portal Bridge Cutover campaign was a great opportunity to gather your feedback at rail stations like Princeton Jct, Metropark, NY Penn, Summit, etc.
All concerns were shared with the appropriate teams, and I’ve prepared this summary for the Operations & CS Committee 👇
🚊A month ago, I hosted a listening session at Burlington Towne Centre to gather River Line feedback after the schedule change.
I’ve shared the comments with the Light Rail team and will present the feedback and actions taken to the Board next week 👇
Following up on my report to the Board for next week’s Committee Meeting, here is the summary of comments collected via social media last month 👇
🛎️ The Operation & Customer Service Committee meets next week, Fri 10/30 at 9 AM.
You can attend in person at NJ TRANSIT headquarter or watch the live stream.
ℹ️NJTRANSIT.com/board
Here is the summary of comments collected via the Customer Advocate form in September 👇
🛎️Hoboken, I’ll be back in the concourse tomorrow (10/21)!
I’ll be around during the evening rush rush (5–7 PM).
Spot the yellow vest and stop by to share your feedback!
⚠️⛈️🌬️Stormy conditions could impact your commute this afternoon and tonight.
ℹ️Check for service updates before you travel, and stay safe.
🔔 Join me and the NJ TRANSIT team for the upcoming Accessibility Forum on Wednesday, October 28!
You can participate remotely or attend in person at NJ TRANSIT Headquarters.
ℹ️ More information: njtransit.com/accessibilityf…
Join us for the NJ TRANSIT 2026 Accessibility Forum on October 28, 2026, from 1–3 p.m. This annual event is an important opportunity for the public to share feedback on accessible services for customers with disabilities.
NJ TRANSIT will highlight recent accessibility initiatives, provide updates on Access Link and facility projects, and host a Q&A session.
Watch or learn how to participate at njtransit.com/accessibilityf….
ALT Flyer for NJ TRANSIT Accessibility Forum on Wednesday, October 28, 2026, featuring accessibility icons for mobility, visual, cognitive, and hearing disabilities.
👋Hey Hudson County riders!
The County invites you to another public meeting about the JFK Bvd Bus Rapid Transit (BRT) Study.
Come share your comments and learn more about the project!
⏲️10/19, 6 PM-8 PM.
📍Bayonne Public Library
I'll see you there!
ℹ️More info 👇
