Support account for all Niantic products and services. Niantic is the revolutionary developer of VR favorite Ingress, as well as #1 app in the world PokemonGo.
San Francisco, CA
Joined August 2016
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(1) @victorbarreto0 If so, please make sure you are logged into the correct gmail or PTC account. If so, send a support request via the link
(1) @victorbarreto0 I'm sorry, but I don't think I understand. All of the Pokemon and items from your profile have been deleted?
smallest, or try using Razzberries? We actually haven't changed the catch rate on this release so I don't think it's the update.
We're sorry you're experiencing decreased catch rates. Are you throwing your balls when the circle on the Pokemon is at its
Hello @JuanShadow14! Can you detail the issues you're having accessing #PokemonGO? We'll try to help! Thanks for your support.
(3) @ItsRockyUK level player (15+) your request would likely have been denied due to balancing issues. Resubmit and I'll review manually.
(2) @ItsRockyUK missing we will be unable to process to request. Please resubmit with all info included, to be safe. And if you are a high
(1) @ItsRockyUK What level are you, and did you clearly request a team switch (including new team) in your message? If any information is
(3) @ItsRockyUK switch to. Be aware that team change requests will ONLY be approved ONE time, so make sure you choose the best team for you!
(2) @ItsRockyUK option in the Settings menu. Choose to contact us, and fill out the form entirely. Make sure to include the team you want to
(1) Hi @ItsRockyUK! We're sorry to hear you're looking to switch teams, but glad to help. You need to contact support via the "Help Center"
We have added the ability to change your username ONE time per account. Choose your name wisely! #HappyDay #PokemonGO
How's everyone enjoying the new update for #PokemonGO? Please give us your thoughts on the new tracking!
[3] @NephiKennedy Alternatively, try reverting to a previous version of your OS to see if it runs properly. An update may have broken GPS.
[2] @NephiKennedy which means you can either replace the device or attempt to access/repair the GPS unit itself. We recommend replacing.
[1]Hi @NephiKennedy! Sorry for our delayed response, we've been looking into these GPS errors further. It seems to be a hardware problem,
Hey @kaylamuldoon, can you give us some more info on the problems you're having with the iPad app? We don't service BB but can help with iOS
Hi @ExoticMonkey218! GPS issues are almost always hardware (phone) and service specific. If a restart doesn't work, you may need a new phone
Hi @TIME2THROTPUNCH! We've been forced to remove a large number or Shops and Gyms due to complaints. That's why you're not seeing them.