User support for the @OSFramework. You can also reach us by email at [email protected]. Check the status of our services at https://xitter.cf/t.co/UoyT9ytyVB.
Charlottesville, VA
Joined October 2017
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OSF is experiencing some issues with file upload and access. We expect to have it back up and running very shortly.
Conducting research is hard, the platform you use shouldn’t be. Help improve the registration process on OSF by completing a brief 10-minute study at any time that works for you.
📄 Instructions: bit.ly/3GZZvRg
👉 Take the study: bit.ly/3wdQZc2
ALT Making archiving and registering research easier.
OSF Support retweeted
(3/3) If you are interested in helping your community adopt the OSF in their native language please contact us or fill out our interest form! bit.ly/3ou3rkn
OSF Support retweeted
(2/3) Big thanks to our translators: @RissyMWesonga, @johnte_upgraded, @brendaksoni, @bonface405, @jerono7_gladys, Ashraf Mahmoud, @marion_nyaboke, Brenda Kiage, @Bollilia, @AbdullahBibie, Jeremiah Sigalla, @Mathias18Felix, Julius Shi-hyun, and our team lead, @thescientistgh.
OSF Support retweeted
(1/3) Karibu! Our Getting started on the OSF guide in Swahili is now up on our support site! We now have getting started guides in English, Spanish, Portuguese, Chinese-simplified, Turkish, and German. bit.ly/3cB2X9q
OSF is experiencing some longer than normal load times and intermittent issues with content creation following a version release on October 25, 2022. A fix is in progress, and please write [email protected] if you experience unexpected behavior.
OSF Support retweeted
(3/3) If you are interested in helping your community adopt the OSF in their native language please contact us or fill out our interest form! bit.ly/3ou3rkn
OSF Support retweeted
(2/3) Special thanks to our proofreaders @Xenia_Sch and @aufdroeseler! Check out our translated support center where we now have Español, English, Português, Turkish, and Chinese-Simplified getting started guides. bit.ly/3cB2X9q
OSF Support retweeted
(1/3) Willkommen! Our volunteer translator community has created a “Getting started on the OSF” help guide in German. Big thanks to our translators @rimamrahal, Berit Heling, and Erik Kommol for their efforts in helping German-speaking researchers start using the OSF!
Big update! Our volunteer translator community has created a “Getting started” guide for Turkish language. Big thanks to Fatih Sonmez for his hard work helping Turkish-speaking researchers get started using the OSF! Check out our translated support center where we now have “getti
ng started” guides in Español, English, Português, and Chineses-Simplified. help.osf.io/article/419-tran… Interested in helping your community adopt the OSF in their native language? Please contact us or fill out our interest form! docs.google.com/forms/d/e/1F… #openscience, #accessibility
OSF Support retweeted
Join us on 7/20 at 10 am EDT for a webinar on Catalyzing #OpenScience Globally: Use Cases and Translated Resources! Learn about the impact of translated OSF help guides and case studies on how the OSF is used in different countries.
👉 Register: bit.ly/3uOTXnp
OSF Support retweeted
To improve inclusion in open science, we are collaborating with the community to translate @OSFramework help guides.
help.osf.io/article/419-tran…
Portuguese and Chinese are available. Spanish, German, and French are coming.
Webinar to learn or help Jul 20: cos-io.zoom.us/webinar/regis…
Over the next 72 hours, OSF user support is transitioning to a new platform, including a new help guide center & improved customer communications. Thank you for your patience during this transition. If you experience delays from OSF support, please reach out to [email protected].
Google Cloud is currently experiencing issues, impacting our COS website and OSF platform. We expect both to be restored shortly. Thank you for your patience.
OSF systems and services are operating normally. We apologize for any disruption. Please email [email protected] for any further assistance.
We are actively addressing system performance issues on OSF. Thank you for your patience while some services may be temporarily unavailable or delayed. Please check status.cos.io for updates.
We are actively addressing system performance issues on OSF. Thank you for your patience while some services may be temporarily unavailable or delayed. Please check status.cos.io for updates.
We're investigating issues with rendering and downloading preprints across services: status.cos.io. We appreciate your patience and are working hard to resolve the issue.