OTRS

#AI can process information faster than ever. But can it compensate for poor decisions, disconnected systems or unclear responsibilities? Explore what IT teams need to make AI work in practice. otrs.com/blog/leadership/top…

A suspicious email gets reported. What happens next? Recognizing cyber threats is only the first step. What really matters is how quickly and effectively an organization responds. Explore the full article: otrs.com/blog/security-compl… #CybersecurityAwarenessMonth

Nuremberg, here we come! From October 27 to 29, OTRS will be attending it-sa Expo&Congress 2026, one of Europe's leading events for IT security professionals. Will you be attending? Visit us at Booth 6-202! #itsaexpo #ITSecurity

AI is everywhere. Business value? That’s a different story. In ITSM and ESM, the real opportunity is using AI where it makes an impact: faster resolutions, smarter workflows and greater productivity. Discover where AI delivers real value: bit.ly/439sA80

A #CMDB becomes much more valuable when asset data is connected to #ITSM processes. How connected is your asset data today? otrs.com/blog/itam/it-asset-…

A resilient #SOC starts with better signals, not more alerts.The goal is simple: less noise, better context, stronger incident readiness. What makes the biggest difference in your SOC today? info.otrs.com/from-reaction-…

Generative AI in #ITSM works best on everyday tasks: summarizing tickets, suggesting responses, prioritizing requests and reducing language barriers. Less repetitive work means more time for complex issues that need human judgment. Where could #AI save your team the most time?

A #ServiceDesk can lose valuable time before anyone even starts solving the ticket. Explore the best practices behind effective ticket routing: otrs.com/blog/ai-automation/…

Which tasks should you automate? Where can #AI reduce workload and accelerate resolution? And when should a person stay in control? ⏰ Join us tomorrow at 11:00 AM EST. There’s still time to register. info.otrs.com/the-ai-powered…

Community Edition, its forks and modern OTRS all share the same origin. That does not mean they offer the same technology today. See the full breakdown: otrs.com/blog/otrs-community…

What does a practical #AI strategy for the service desk look like? Automate repetitive work. Use AI to speed up responses. Keep human judgment where context matters most. Join us Sept 30 at 11 AM EST to explore the right balance. Save your spot: info.otrs.com/the-ai-powered…

How confident are you that your business continuity plan would actually work tomorrow? Business Continuity Management turns preparation into an ongoing discipline that helps reduce downtime, improve coordination and protect critical operations. otrs.com/blog/security-compl…

#AI can reduce service desk workload, but knowing what to automate is just as important as knowing how. 📆 Join us on September 30 to explore practical ways to introduce AI across the #helpdesk while keeping people involved where they add the most value. info.otrs.com/the-ai-powered…

Where should AI take over, and where does human judgment still make the difference? 📆 Join us on September 30 for a practical discussion on how AI can reduce repetitive work, speed up resolution, and improve the support experience. #ServiceDesk #AI info.otrs.com/the-ai-powered…

Service management becomes truly intelligent when systems, workflows, and data work together. With OTRS, organizations can combine AI, automation, and enterprise integrations into a unified service management platform designed for modern IT operations. otrs.com/blog/ai-automation/…

Automation and #AI can make #TicketManagement faster and more efficient, while human expertise remains critical for complex or sensitive cases. Learn how AI and human expertise can work together more effectively: otrs.com/blog/customer-servi…

Morgen zeigen wir, wie Unternehmen KI-gestützte Konversationen einsetzen, um Serviceanfragen zu automatisieren, die Effizienz zu steigern und einen messbaren ROI im ITSM zu erzielen. 📅 3. September | 11:00 Uhr Letzte Chance zur Anmeldung: bit.ly/4x473eA

Many discussions around #AI and #cybersecurity focus on tools. Yet most organizations already have access to security technologies. The bigger challenge is ensuring incidents are detected, escalated, analyzed, and resolved quickly enough. Read more: otrs.com/blog/ai-automation/…

KI schafft Mehrwert, wenn sie messbare Ergebnisse liefert. Erfahren Sie in unserem Webinar, wie KI den Aufwand reduziert, die Servicequalität verbessert und den ROI im IT Service Management steigert. 📅 3. September | 11:00 Uhr 🔗 bit.ly/4x473eA

Gartner: 53% of #AI wins in IT operations happen in #ITSM. Business value from AI does not come from deploying more. It comes from choosing better. What worked first in your organization?