Oliver McCrum

'So Trump Didn't Steal the Elections' is not up to your recent standard, @WSJopinion. Trump himself said all kinds of things about a third term, and 'loopholes,' it's not a fantasy to suppose he might have gotten up to something if he himself is suggesting he might.

@HP just spent over two hours trying to make two different hp printers work, one older and one new. Never again. It shouldn’t be this hard.

@SouthwestAir OAK chaos this morning. Kiosks stalling repeatedly, boarding passes not printing. Fortunately our first flight is late …

@JetBlue I retract the food comment, just found Eataly. This will make the remaining hours more pleasant.

@JetBlue not the best experience JFK-SFO so far today. Plane leaving 3+ hr late, abysmal food options in terminal, online help unhelpful, app useless. Only bright spot was live operator, who nicely told me I was SOL. Is this normal? Many ny trips needed in next months

@CapitalOneBiz longtime user here, 130k limit. Crazy bad customer service experience today, will be switching to United Chase. Was a huge fan of your CRM, what happened?

@CapitalOne you changed my wife’s Quicksilver account number without notifying her. She was traveling for a month with no card. All her payments are bouncing at home. What happened to your customer service?

@KLM email link not working, can’t find my booking. Now 15m on hold. Not a great start

@Verizon we have a biz plan with 13 lines with you. Your biz ‘support’ AI number just HUNG UP on me twice. It also pretended to not know what ‘operator’ or ‘0’ meant. Please do better.

@HP my M255dw has started cycling on and off endlessly. Do I have any support options?

@united your AI system recognizes all sorts of words, but pretended not to recognize ‘operator’ or the repeated use of ‘0’. By contrast, the actual person was most helpful. Total AI failure in my opinion.

@VinitalyTour @steviekim222 30 plus years going to Vinitaly. Horrible app/signup confusion; why is this so hard? Please make it easy and transparent

@Verizon your automated system just hung up on me for asking to speak to an operator. Someone programmed it to work that way; why? I'm a loyal customer but having my doubts.

@GEICO now on hold for 25 minutes. Wow. AI isn’t good enough to help yet.

Atypically terrible experience with @GEICO now; website not responding, phone system pretending not to understand what ‘0’ means, now 11 minutes holding. Frustrating. Just let me talk to a person!

Author: Caitlin A. Miller daily.sevenfifty.com/author/… Great article about closures, thank you Caitlin.

Hey @Hertz, please improve your online help options before you get rid of phone operators. Just spent 10m trying to find a phone number, AI was no help at all

‘Every decent man is ashamed of the government he lives under.’ HL Mencken

@Verizon yesterday a new low in customer service. Roaming in Italy didn’t work for more than a day, in April; was billed twice for one line roaming, then was billed a daily amount additionally; then spent maybe an hour on hold without ever talking to a live person. Atrocious.