@Ont_Ombudsman

Promoting fairness in public services. (BF) = Barbara Finlay, Acting Ombudsman (CB) = Carl Bouchard, French Language Services Commissioner. FR: @Ont_OmbudsmanFR

 Ontario, Canada
ombudsman.on.ca/en
Joined February 2009
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Today, Acting Ombudsman Barbara Finlay released our 2025-2026 Annual Report, reflecting record and near-record complaints, including in areas focused on the rights of vulnerable children, people with disabilities, inmates and Ontarians seeking services in French.
Covers of Ombudsman Ontario's 2025-2026 Annual Report in both English and French.

ALT Covers of Ombudsman Ontario's 2025-2026 Annual Report in both English and French.

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Did you know we can help with problems related to transportation in Ontario, like driver testing, driver’s licences, vehicle registration, public transit, and more? Our services are confidential and free: ombudsman.on.ca/en/make-comp…
Person driving a car, seen from behind with hands on the steering wheel.

ALT Person driving a car, seen from behind with hands on the steering wheel.

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Looking for a career with purpose? Join us! We’re hiring a Finance & Facilities Manager, People & Culture Specialist, and Microsoft 365 & Cloud Systems Analyst. Apply today: ombudsman.on.ca/en/careers
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A man complained to us that his municipality had rezoned his property from residential to institutional without his knowledge. He said he was seeking a permit to renovate a building on the property and was refused. See how we helped him: ombudsman.on.ca/en/our-work/…
A wooden house model on a map.

ALT A wooden house model on a map.

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What issues can we review? How do you make a complaint? What can you expect after you contact us? Learn more with this free guide from @CLEOLegalRights: cleo.on.ca/en/publications/m…

Making a complaint to the Ontario Ombudsman - CLEO (Community Legal Education Ontario / Éducation...

This resource explains how to make a complaint to the Ontario Ombudsman’s Office. It describes what you can complain about, the process, and what can happen after you make a complaint.

cleo.on.ca
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A youth contacted us worried after her children’s aid society (CAS) worker went on leave and her plans to enter transitional housing and finish high school fell through. We reached out to the CAS to help get answers. Learn more: ow.ly/igmv50ZV0JR
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Ontario’s French Language Services Commissioner Carl Bouchard is calling for significant improvements at ServiceOntario to ensure equitable treatment of Ontarians in French, after an investigation report found serious issues. Read the report: ombudsman.on.ca/en/our-work/…
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A newcomer to Ontario was told he would have to pay the insurance premium for new drivers, until we intervened and his 20-year international driving record was recognized. Read more about how we help, or contact us today: ombudsman.on.ca/en/our-work/…
Person driving a car, seen from behind with hands on the steering wheel.

ALT Person driving a car, seen from behind with hands on the steering wheel.

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LIVE NOW: French Language Services Commissioner Carl Bouchard releases report on his investigation into services in French at ServiceOntario locations. Watch the press conference: ombudsman.on.ca
French Language Services Commissioner at the Queen's Park media studio, in front of the Canadian, Ontario and Franco-Ontarian flags.

ALT French Language Services Commissioner at the Queen's Park media studio, in front of the Canadian, Ontario and Franco-Ontarian flags.

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📢 As a young person in care, you have the right to make complaints in private and not get in trouble for it. 🤝 Your service provider should help you in exercising your rights and provide you answers when they can. Learn more about your rights: ow.ly/JTSu50ZTI9E
A yellow and black icon of two hands reaching for each other inside a white circle on a green background. Text on image: Right to get help.

ALT A yellow and black icon of two hands reaching for each other inside a white circle on a green background. Text on image: Right to get help.

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Happy Thanksgiving! Just a reminder: Our staff are not available today. Complaints can still be filed via email at [email protected] or via our online complaint form here: ombudsman.on.ca/en/make-comp…

File your complaint

ombudsman.on.ca
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Girls deserve to grow up in a world where nothing limits their potential. On this International Day of the Girl Child, let’s celebrate the power of girls and defend their rights for a better future.
A picture of three girls in front of a watercolour rainbow. Text on image: International day of the Girl Child.

ALT A picture of three girls in front of a watercolour rainbow. Text on image: International day of the Girl Child.

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Our staff will not be available Monday, October 12. Complaints can still be filed via email at [email protected] or via our online complaint form: ombudsman.on.ca/en/make-comp…

File your complaint

ombudsman.on.ca
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MEDIA ADVISORY: French Language services Commissioner Carl Bouchard to release report on his investigation into services in French at ServiceOntario locations on Thursday, October 15 at 11 a.m: ow.ly/HvUO50ZVQu4
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Today is #OmbudsDay, a day to celebrate fairness and the work of ombuds offices around the world. Watch this video to learn how we help people navigate challenges, resolve concerns and improve public services for everyone: ombudsman.on.ca/en/news/medi…
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An electrician with international work experience contacted us in frustration after receiving multiple requests from Skilled Trades Ontario to submit documents he had already provided for a trade equivalency assessment. Here’s how we helped him: ombudsman.on.ca/en/our-work/…
Electrician testing installations and wiring.

ALT Electrician testing installations and wiring.

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October is Women’s History Month, an opportunity to recognize the achievements of women and girls and acknowledge the challenges many still face. Fairness benefits everyone. Access to services, supports and opportunities should be equitable, respectful and barrier-free.
Map of Canada made of colourful squares including stock images of women. Text on image: Women’s History Month.

ALT Map of Canada made of colourful squares including stock images of women. Text on image: Women’s History Month.

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Congratulations to David Paradiso on his appointment as Canada’s new Correctional Investigator. We wish him every success in this important role. (BF) canada.ca/en/public-safety-c…
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On this National Day for Truth and Reconciliation and Orange Shirt Day, we honour the strength of Indian Residential School survivors and remember those who never returned home. Read the Acting Ombudsman’s message: ow.ly/BwQr50ZSBYc #NDTR
An image with white text and symbols on an orange background. The illustration features a feather, a narwhal and a flower, representing First Nations, Inuit and Métis. The symbols are surrounded by stars, a crescent moon, rising smoke, dotted patterns and flowing lines representing remembrance and the ongoing journey of reconciliation. Text on image: National Day for Truth and Reconciliation.

ALT An image with white text and symbols on an orange background. The illustration features a feather, a narwhal and a flower, representing First Nations, Inuit and Métis. The symbols are surrounded by stars, a crescent moon, rising smoke, dotted patterns and flowing lines representing remembrance and the ongoing journey of reconciliation. Text on image: National Day for Truth and Reconciliation.

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September newsletter: National Day for Truth and Reconciliation - Continuing our work toward reconciliation: ombudsman.on.ca/en/news/news…
English and French covers of the September 2026 newsletter.

ALT English and French covers of the September 2026 newsletter.

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Thank you to executives of @MonAssemblee for visiting on Sept.25. We appreciated the thoughtful discussion on the priorities of Francophone communities across Ontario and look forward to reconnecting at the AFO Annual Conference in October. (BF) (CB)
Barbara Finlay, Acting Ombudsman, and Carl Bouchard, French Language Services Commissioner, with members of the AFO.

ALT Barbara Finlay, Acting Ombudsman, and Carl Bouchard, French Language Services Commissioner, with members of the AFO.

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