Mark Withington

View the latest installment of the BPM Institute Need to Know series as Greg Rock interviews Accelare Consultants, Matt Donovan and Kevin Vautrinot, authors of our latest eBook, "How to Do Strategic Learning and Development". j.mp/3dYSUIH

With 84% of companies failing at #digitaltransformation, how can leaders set their organizations up for success? Read our latest blog, "What is Digital Transformation Success & How to Maximize It?" by our CEO, Jack Calhoun, to learn steps how j.mp/3GK37op

Check out our latest #vlog featuring Mark Withington, Principal Consultant & CX leader at Accelare. Mark will explore behavioral economics & developing a purpose-driven #customerexperience, with concepts including #CX decision-making. Watch the video at j.mp/2ZXez04

To understand #cx and consumer decisions, we often turn to behavioral economics in the context of strategic consumer insights. Our latest #blog explores how companies leverage these insights to better align their people, processes & technology. j.mp/3GUhjft

Friendly reminder to sign up today for our webinar and live Q&A session by Accelare, an Elite @servicenow partner, called Helping Higher Ed Leaders Solve the Guided Pathways Process Challenge for October 7th starting at 1pm EST j.mp/3kYhuxm. #highered #platformdesign

Among our Zooms this year, chances are one was with your doctor. How can healthcare organizations build on #telehealth's success to further improve the patient care journey, while supporting strategic goals? Read our blog for more: j.mp/3rYiaFa #digitalinnovation

Ready to get a better understanding of your organization’s customer experience maturity? Take our CX Maturity Assessment and receive a free, personalized diagnostic report. Click to begin your assessment! j.mp/3AVh80y #cx #cxinsights #customerexperience

Intentionally map your virtual #CX to nudge your 'connected customer' toward a preferred outcome! Check out our latest blog here j.mp/3frFEy1, "How to Keep Your Connected Customer Happy" to learn about market segmentation, psychographics, and beyond! #customerexpeience

What are two crucial parts of delivering an elevated #customerexperience? #CX Design and Testing. In our latest blog "Is Your Customer Experience Ready for Opening Night?" learn how to leverage moments of truth and UAT to transform your CX. Click here j.mp/3sg6BYm

What are the make or break interactions with a #customer that define your organization? These touch points, or moments of truth, along the journey determine a customer's satisfaction, and ultimately the success or failure of your service. Read more here j.mp/3eTcOF2

Visual tools, used by leadership to share the vision across the organization, can transform the way your employees act on your #CustomerExperience delivery design. Check out "3 Key Visual Tools for Digital Experience Design & Delivery" to learn more j.mp/3dC8Y3n!