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New Mexico
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PNM crews are responding to a power outage affecting customers in Santa Fe. Crews are working to safely restore power as quickly as possible. Please check PNM.com/outagemap for updates and estimated restoration times.
Smart Meter questions? We have answers!⚡Watch the video to get the facts. We’ll also keep you in the loop before installation, with notices 90, 60 and 30 days out and a reminder call about a week before. Learn more at PNM.com/smartmeter.
Join us for the annual Community Assistance Fair this Saturday from 10am-2pm at Albuquerque High School.
Qualified customers can:
• Get financial assistance with utility bills
• Connect with 50+ community organizations
More info at PNM.com/assistancefair
PNM crews are aware of a transmission line outage affecting customers in the Belen area. Crews are currently working to safely assess and restore power as quickly as possible. Please check PNM.com/outagemap and the PNM Mobile app for updates.
Crews have restored power to all customers affected by this outage. Thank you for your patience. If you are still without power, please report it on the PNM mobile app or at PNM.com/outage.
🎈 What should you do if a hot air balloon contacts a power line?
Local balloon pilot Mike Kelly shares lifesaving safety tips in this video. Stay away, call 911, and never touch the balloon, basket, ropes, or lines.
Have a safe @balloonfiesta!
#PoweringNewMexicoTogether
Crews are responding to a power outage in Las Vegas. Please check PNM.com/outagemap for updates as crews work to safely restore power as quickly as possible.
🎈 @balloonfiesta is almost here! PNM recently held our annual Balloon Safety Demo, helping first responders prepare for potential balloon and power line incidents. Watch the video for important safety tips before hundreds of balloons fill New Mexico's skies this weekend.
PNM crews are aware of a transmission line outage affecting the south side of Santa Fe, La Cienega, Madrid and surrounding areas. Crews are currently working to safely restore power as quickly as possible. Please check PNM.com/outagemap for updates.
We also encourage customers to view the latest available outage information and report an outage using the PNM Mobile app.
We’ve been getting questions from customers wondering why their power bill was higher this summer – when they didn’t do anything different. Visit PNM.com/help for bill assistance options.
Line worker safety is paramount. Now that the lighting has subsided our crews are working nonstop to repair any damaged equipment and restore power. If you see any downed power line please stay away and call PNM.
We ask for your patience as our crews work safely through these conditions to restore power.
Updates at PNM.com/outagemap
We’re here to help you better understand your bill. Questions about your bill? Visit PNM.com/definitions. Need assistance paying your bill? Visit PNM.com/help.
Happy Labor Day from PNM!
Today, we’re thinking of the lineworkers, operators, and everyone behind the scenes who are Powering New Mexico, Together. #GoodEnergy
⚠️ Customer Update: Due to scheduled system maintenance, account services on PNM.comand through our Contact Center are temporarily unavailable.
Our Contact Center can still help with non-account-related questions during this time.
We know this may be frustrating, and we appreciate your patience as we work to improve your customer experience. Thank you for understanding.