Official PlayStation Customer Support account (FKA Ask PlayStation UK). Posts about tips, system software updates, etc. For inquiries, visit the URL below.
London, UK
Joined March 2015
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Please be respectful when using in-party voice chats on PS5 consoles.
If you encounter harassment or inappropriate behaviour, you can report it & the PlayStation Safety team will review & respond accordingly.
💡Reporting inappropriate behavior on PS5 playstation.com/support/acco…
Here are some security tips to help protect your accounts:
🔹Make sure your password has at least 15 characters.
🔹Always log out of your console when done.
🔹Check your PlayStation Store transaction history frequently.
#Cybersecurity
PS5 system software update 26.07-14.20.00 is available now✨
Please check our page for the latest system software features and how to update.
💡PS5 system software update
playstation.com/support/hard…
Dealing with PlayStation 5 console power issues?
・PS5 turning off unexpectedly during use
・Console not powering on
Try troubleshooting with PlayStation Repairs (Issue Diagnosis).
⚙️PlayStation Repairs
repairs.playstation.com/s/?l…
Want to listen to your own soundtrack in game?
With compatible PS5 titles, listen to music and podcasts while gaming🎶
💡How to stream music and podcasts on PS5
playstation.com/support/subs…
🤔"I want to hide notifications from PlayStation when I'm gaming and change it back afterwards!"
Customize which pop-ups to display and when to see them from the [Notifications] setting on PS5!
💡How to manage notifications on PS5
playstation.com/support/acco…
Pre-ordered or purchased Grand Theft Auto VI before November 20, 2026?
Learn how to claim your GTA+ benefit before the redemption deadline.
💡 How to claim the GTAVI offer
playstation.com/support/game…
Personalize your DualSense Edge wireless controller:
🔹Swap stick caps
🔹Swap Back buttons
🔹Set L2/ R2 button trigger depths
Find the best suitable Dualsense Edge setup for your playstyle!
💡How to customize
playstation.com/support/hard…
If you are suspended for a Code of Conduct violation, you can check your account status at any time by visiting this page.
💡My Support
playstation.com/safety/statu…
Starting today, PS5 system software will be updated to version 26.06-14.10.00 in a phased release✨
For information about the latest system software features or if you would like to update manually, please check our guide.
💡PS5 system software update
playstation.com/support/hard…
If you experience someone being unpleasant during gameplay, you can block them.
Once blocked, they will no longer be able to view your profile or send you messages.
Enjoy your gameplay using the "Block" feature.
💡How to block/unblock
playstation.com/support/acco…
Forgot your account password?
To reset it, go to Account Management and select Trouble Signing in? > Reset your password.
💡Account Management
playstation.com/acct/managem…
💡How to reset your password
playstation.com/support/acco…
Pulse Explore wireless earbuds use PlayStation Link wireless technology, a new technology that delivers lossless audio with ultra-low latency.
Connect to your PS5/PlayStation Portal Remote Player and enjoy a rich audio experience!
💡How to connect
playstation.com/support/hard…
Take screenshots and record gameplay on PS5 to remember and share your greatest gaming moments!📸
💡How to capture PS5 gameplay and screenshots
playstation.com/support/game…
PS4 system software update 14.00 is available now✨
Please check our page for the latest system software features and how to update.
💡PS4 system software update
playstation.com/support/hard…
Starting today, PS5 system software will be updated to version 26.06-14.00.00 in a phased release✨
For information about the latest system software features or if you would like to update manually, please check our guide.
💡PS5 system software update
playstation.com/support/hard…
Tempest 3D audio technology allows the PS5 console to support hundreds of different sound sources✨
Enjoy an amazingly immersive sound experience that surrounds not only above and below, but all around🎧
💡How to set up 3D audio on PS5 console
playstation.com/support/hard…
HDR delivers a higher contrast—or larger color and brightness range—than Standard Dynamic Range (SDR)
If you have a HDR-compatible display, try it out with your PlayStation 5 console!
💡How to enable HDR on PS5
playstation.com/support/hard…
A PS5 can automatically detect TV specs and select the best available resolution.
You can also customize [Screen and Video] settings for things like resolution, Variable Refresh Rates, and more.
💡How to enable and calibrate 4K resolution on PS5
playstation.com/support/hard…
Pre-ordered or purchased Grand Theft Auto VI before November 20, 2026?
Learn how to claim your GTA+ benefit before the redemption deadline.
💡 How to claim the GTAVI offer
playstation.com/support/game…
