Plaid Support

Sorry you're having trouble connecting. We'd be happy to investigate for you. Please send us a DM with your email address.

Hi Robert — We'd like to investigate this issue for you. Mind DMing us with your email address and any existing ticket number you may have for support? If you don't have one yet we'll help create one on your behalf.

Sorry to hear about this experience. Could you please send us a DM with your email address and the name of your financial institution so that we may look into this for you? You're likely viewing a tokenized account number.

Hi there — Happy to help out. Mind sending us a DM with a description of what's going on?

This was a temporary issue that has since been resolved. Please let us know if you're still experiencing connectivity issues and we'll help escalate.

Hi @FartParade — This should not have happened. Could you please share with us what app/service you were attempting to connect with so that we may look into this issue?

Hello — When you sign up with a Plaid-powered app, you'll be able to select your financial institution from a list. Then, enter your institution login, and in seconds we encrypt the data you've chosen to share and securely share it with the app you want to use.