Red Key Club

Due to an unexpected policy change, Stripe has decided to part ways with WishTender. We are thrilled to announce that we've acquired a new financial partner, and we are collaborating with them to continue building the best wishlist platform for creators. We will continue to update you on the action items that you will need to take as we transition. In the meantime, please read the note below, which contains important information, action items, and deadlines related to our user accounts and payouts as we wind down our partnership with Stripe. Please direct all questions to the support chat on the site, not Twitter DMs. --------⏰Dates + Important Actions 📆-------- WishTender has been informed that Stripe will discontinue payment processing for all WishTender Stripe Connect accounts and that additional time-based restrictions will apply to non-US Stripe Connect payouts. We have summarized the essential dates and deadlines below: ------------ 🇺🇸Key dates for US accounts🇺🇸 🎁Gift Payments: Gift payments into US-based WishTender Stripe Connect accounts will be paused on February 15, 2024. 🏦Payouts: All US payouts to US bank accounts will continue as usual. However, as our relationship with Stripe will be discontinued, we strongly recommend ensuring your balance is paid out as soon as possible and no later than March 15, 2024. ------------ 🌍Key dates for non-US accounts🌍 🎁Gift Payments: Gift payments into non-US WishTender Stripe Connect accounts will be paused on February 9, 2024. 🏦Payouts: Payouts from non-US WishTender Stripe Connect to non-US bank accounts will cease on February 20, 2024. Please ensure your balance is paid out by February 19, 2024. ------------ ⚠️Additional precautions for non-US accounts Please take prompt action if your WishTender Stripe Connect account • is non-US • and 1. your payouts are paused or 2. you have a payout issue, (e.g., you attached the wrong bank account) or 3. you have a monthly or weekly payout schedule. If the above applies to you, reach out to our support chat on the wishtender website to set your payouts to daily and/or to address your payout issues ASAP to get your balance paid out before February 20th. If your non-US balance is not initiated in a payout out by the 20th, we will have to move your funds via our new payout provider. Moving these funds could accrue fees, delays, and conversion losses. So please address any payout issues now to prevent losses. Non-US users may wish to explore virtual US bank account solutions (wise. com, etc.) as an interim measure. Users who pursue this option may contact us to reactivate their account as a US account, while we transition to our new international payment partner. Please read our FAQ article on virtual US accounts and follow the instructions there before reaching out to the support chat on the site. ------------💙💛💙💛💙💛------------ We've been working through this sudden and surprising change around the clock. It's been a challenge, but we are facing this head-on. We know how important it is for users to collect payments, and we’re implementing our new solution as fast as possible so users can experience minimal interruption. We apologize to those who may experience payment interruptions during this transition. We are so grateful to have the chance to continue building for the community. We have exciting plans on our roadmap that we will be better equipped to accomplish with partners better aligned with our model. We understand this sudden change may be disconcerting, and we welcome your feedback and concerns. With your support, we will evolve the platform far beyond what it is today with our new financial partners, providing you with a more resilient and stable platform.