Richard Awe

The security incident is resolved for existing users. We value transparency, and thus will continue to provide updates until all surface areas of Railway are fully operational. Why is Railway still not accepting new signups? Railway’s services are fully restored for our 5 million existing users. To securely and reliably support market demand, we have paused new signups as we prioritize uptime during this recovery period. We will reopen signups this week to continue supporting the ambition of product builders worldwide. How can I get a refund for fraudulent AI spend on other platforms? Railway is unable to refund customers for spend performed with compromised API keys. However, we encourage you to reach out to AI token providers directly. Afterwards, please submit a support request at station.railway.​com with timestamps, prompts, and addition proof of fraudulent spend so we can escalate the request on your behalf. More information to follow. What is Railway doing to improve security moving forward? This week, we have already or are actively implementing a new generation of builder, encryption, and logging systems. Railway has been acknowledged as critical cyber infrastructure, allowing us to utilize to previously inaccessible tooling to provide best-in-class security for our users. Our goal has never been to simply get back to where we were. As more of the world's software gets built and run by agents alongside humans, security stops being one team's concern and becomes everyone’s ground floor. With these improvements, Railway will continue to be the best place for humans and agents to bring software to life. We'll keep sharing updates in the link below status.railway.com/incident/…