SeriesGuide retweeted
Trakt API is back online for all apps! We're seeing a huge influx of traffic, but the servers scaled up to handle it.
If an app isn't working, please re-authenticate your Trakt account.
SeriesGuide retweeted
The Trakt API will be back online next week. Trakt apps and 3rd party apps won’t work until then.
SeriesGuide retweeted
Trakt website & Plex scrobbler are back online! Trakt API will be back next week. We're closely monitoring the servers while things ramp up.
We're deeply sorry for the extended downtime & we'll do better moving forward. Updates to our automated backups are already in place.
SeriesGuide retweeted
Watched history is the largest dataset still importing. We’re forumulating a plan to bring the website online first, followed by the API.
SeriesGuide retweeted
Data restore is still ongoing. It’s slow, but promising. Scheduled tasks like TMDB metadata and watch now links are running so the site will be up to date when it’s back online. We’ll have a more detailed update tomorrow.
Replying to @trakt
We've been able to partially restore user data & are working on completing that process. Metadata has refreshed & will continue to keep the movies/shows in sync w/ TMDB. We need updated metadata so that restored user data can match up correctly. Existing Trakt IDs are retained.
SeriesGuide retweeted
We were able to restore a baseline database backup & are importing data added between that backup & Dec 11. First up is refreshing TV show & movie metadata. We're currently working on the user data. There is some corruption, but we're working to save all that we can.
SeriesGuide retweeted
On Dec 11 at 7:30 PST, our main database crashed & corrupted some of the data. This is unplanned & we've been working around the clock to restore it. It's a painstakingly slow process given the scale of data. We unfortunately have no ETA but we're doing everything we can.
SeriesGuide retweeted
Having some database issues, we’re working to restore things now. Thanks for your patience.
SeriesGuide retweeted
We’re looking for a new Trakt team member to handle community management and customer support. If that’s you or you know anyone who would be interested, please let us know!
Here’s the full job posting and instructions how to apply.
trakt.medium.com/trakt-is-hi…
SeriesGuide retweeted
Learn how Trakt handles TV show metadata. This includes importing new shows, refreshing existing, and migrating to TMDB.
A huge thanks to everyone who updates and moderates TMDB! This improves Trakt and a bunch of other apps that use TMDB metadata too.
blog.trakt.tv/tv-show-metada…
SeriesGuide retweeted
Reporting invalid data is much easier now. Just click the "report" button in the sidebar from any movie, show, season, episode, or person page. This creates a support ticket and we can communicate using that if needed.
SeriesGuide retweeted
Just a reminder that we're switching to TMDB for all TV show metadata. We're working on more updates to help transition the remaining shows.
- Lock individual seasons and episodes
- Report invalid data from any summary page
- Episode merge/move will be available soon
SeriesGuide retweeted
Women are cool and can do all the things. So how about we always treat them with respect?
SeriesGuide retweeted
SeriesGuide TMDB migration coding update: shows and lists are now migrated. Decided to remove seasons/episodes items on lists.
Cloud is ready, data will be migrated. Trakt functionality updated. Similar shows tool updated.
A bunch of small things remain, plus the backup tool.
SeriesGuide retweeted
We have a large support backlog right now. We hope to catch up on all your support requests in the new year. Thanks for your patience!
SeriesGuide retweeted
We’ll release a detailed breakdown next week about the ongoing performance issues, what we’ve done so far, and what we’re working on. This is our top priority and we work daily on updates and fixes. Thanks for your continued patience.
SeriesGuide retweeted
We're continuing to work though different issues. We fix 1 issue, then a separate issue seems to pop up. Most recently, 1 web server had disk issues which caused intermittent 521 errors. A 524 error means your account has too much data, please contact support directly.


