
Leaders in Aftermarket Excellence and Servitisation Transformation for Engineered Equipment and Parts #servitization #aftermarket #serviceparts #supplychain
United Kingdom
Joined February 2010
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"Organisations often fail with digital transformation because they don’t balance technology with business strategy or align their leadership team around a shared vision." bit.ly/4s8K6UU
#AI #ERP #Aftermarket
AI can provide efficiency gains through the real-time visibility of issues, opportunities and removal of human errors
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#AI #DigitalTransformation #BoostingCustomerSatisfaction
Why is aftermarket seen as the ‘poor relation' to manufacturing despite aftermarket making more profit and keeping the ‘manufacturing side' alive?
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#Growth #CustomerService #Aftermarket
Analytical AI enables machines to analyse vast amounts of historical data to make predictions, whereas generative AI (gen AI) like ChatGPT for example, generates new outputs that are like human-generated content.
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#AI
Developing an effective aftermarket growth strategy and plan is a process requiring strong aftermarket expertise. Learn more here...
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#Growth #CustomerService #Aftermarket
Regardless of all the new technologies that have merged in recent years, the failure rate of digital transformations has stayed the same – at circa 80%. Find out why, here...
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#AI #ERP #Aftermarket
Relying on the software vendor alone to implement your new ERP system without additional external business transformation expertise is often another cause of failure!
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#AI #ERP #Aftermarket
"ERP, AI and digital transformations fail because business leaders don’t understand and address the strategic, cultural and operational business changes that are required to implement their chosen system properly." bit.ly/4s8K6UU
#AI #ERP #Aftermarket
Most people think that ERP, AI and digital transformations fail because they select the wrong ERP system or digital technology but that is wrong!
Read the full article: Why 80% of Digital Transformations Fail
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#AI #ERP #Aftermarket
"Costly re-work of digital transformation activities can be avoided by getting your transformation right first time." bit.ly/4s8K6UU
#AI #ERP #Aftermarket
Many organisations launch digital and transformation initiatives without defining measurable outcomes and Key Performance Indicators (KPIs) that are realistic and achievable for their own business. Big mistake!
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#AI #ERP #Aftermarket
Studies show that change resistance and leadership misalignment challenges are often the primary reason that digital transformations fail.
Read the full article: Why 80% of Digital Transformations Fail
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#AI #ERP #Aftermarket
Over the last 40 years that I have been implementing ERP systems and managing digital transformations, a lot has changed.
Read the full article: Why 80% of Digital Transformations Fail
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#AI #ERP #Aftermarket
"When business leaders treat digital transformation purely as an IT project, instead of the business reincarnation that it really is, they create a massive disconnect between technology systems and business outcomes." bit.ly/4s8K6UU
#AI #ERP #Aftermarket
Challenges of Digital and AI Adoption
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#AI #DigitalTransformation #BoostingCustomerSatisfaction
"Every 1% increase in customer retention is worth 5% to 25% in extra profit"
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#Growth #CustomerService #Aftermarket
AI can predict maintenance needs based on historical condition data to automate inspections and maintenance events and thereby reduce unplanned service disruptions.
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#AI #ArtificialIntelligence #Railways
Growing an aftermarket business involves identifying and improving all of the underlying root causes of sluggish growth, like this...
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#Growth #CustomerService #Aftermarket
"All manufacturers compete on the quality of their aftersales service experience whether they recognise it or not"
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#Growth #CustomerService #Aftermarket













