Lucas

My Gemini Live API based assistant for an experimental CX journey can now read barcodes when conversing with the customer. 1. Customer establishes video WebSocket stream 2. Server stores the last X seconds video frames 3. Model calls tool which sends frames to barcode detector

My ongoing project to detect errors in Genesys flows and chatbots... It * Tracks changes to flows/chatbots * Alerts to sudden increases in errors * Provides affected Conversation IDs There's much more I'd love to do, including tracking using Git #Genesys #Chatbots

Really nice visualisation at #Xperience23 People were invited to add thread to it of a colour that reflects their relationship with @Genesys

I'll be talking in a session at @Genesys's #xperience23 today about optimising bots, here are the links in my talk Articles from my talk: tech.ovoenergy.com/author/lu… Chatbot tooling: sketchingdev.co.uk/projects/ Demo of generative AI testing a Genesys chatbot: github.com/SketchingDev/maki…

Sketchnote of what I learnt at the first day of @Genesys #Xperience23 (I ran out of time to include it all). The exhibition opened today, and talks start tomorrow!

On my way to speak at #xperience23. I've set myself the goal of implementing ChatGPT into my @Genesys Chatbot testing tool (github.com/ovotech/genesys-w…) during the journey so anyone with a @OpenAI ChatGPT account can start testing their bots with Generative AI!

I’m on @Genesys's Tech Talks in 20 podcast! I’m talking about automating the development/testing pipelines for chat-bots at @OVOTechTeam, which allows us to reduce the time it takes to deliver functionality to customers and adapt to their feedback genesystechtalksin20.podbean…

A few days ago I posted another article on the @OVOTechTeam blog, this time about a service I created that uses @Genesys Cloud's Participant Data to convey metrics, which my service publishes to DataDog. We can then utilise the power of DataDog with them tech.ovoenergy.com/creating-…

Integrating ChatGPT into my self-serve chatbot testing tool. I like how realistic the automated tests now are.

A sketch for a new blog article I'm writing about realtime streaming 'metric' @Genesys participant attributes to @datadoghq. It's currently handling 4.5 million events a month for approx $40 (AWS side) and $20 (DD side) in custom metrics

Using developer tooling (CircleCI, GitHub, Terraform etc) to automate the development of Genesys chat-bots tech.ovoenergy.com/automatin…

Managed to grab some time over Christmas to create a project for viewing my @smartthings sensor data in @grafana #smarthome

I pivoted on the #sideproject to instead expose lower-level metrics that teams might find useful - splitting functionality by Lambdas. I learned last month just how expensive @datadoghq's Custom Metrics can be if you aren't careful about the cardinality of your tags 😱

Think I've come up with a low level architecture: A weekly hit of @jeremy_daly’s serverless newsletter has sustained my interest all things serverless, so I’ve come up with the simplest I can think of to allow me to quickly get something up and running (securely) #sideproject

High-level diagram of the side-project. Naturally I've already started thinking of how to over engineer it #sideproject

I've started a side-project to try bring the customers' experiences closer to developers by gathering interaction data from across a business and presenting it to devs in the voice of a customer (to increase empathy?) Seemed interesting Thought I'd tweet by progress #sideproject

I've written another blog article about @GenesysCloudDev! This time about a tool I've written that makes it possible to automate the testing of their Web Messenger Deployments. tech.ovoenergy.com/automate-…

I wrote a blog article about troubleshooting @Genesys Web Service Data Actions using @ngrok_ tech.ovoenergy.com/genesys-t…