On a mission to make your working life simpler, more pleasant, and more productive.

Joined March 2013
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Meet Slack Frontline: everything you love about Slack, streamlined for the people on the floor, in the store, and more. One work operating system for everyone on the team. See it in action. 👇
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💬 Kick off onboarding with a single @SlackHQ message. Trailblazer @IAmKapilBatra joins @JenWLee in an episode of How I Solved It to show how specialist agents can turn days of IT, HR, and Facilities tasks into a 60-second automated workflow. Watch the full episode: sforce.co/47DgeYb
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What if the next interface for work isn’t another app? At #DF26, @iamwill, @SlackHQ CRO Zach Ciliotta-Young + Nadia Hansen explored a future shaped by personal AI agents, voice, and more natural ways to get work done. Less navigating. More asking. More doing.
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Feedback is a gift. 🎁 Slack Code makes it easier than ever for anyone to receive it, review it, and act on it, right alongside their team and agents. Hear more from Matt Lewis on how the @Vercel Agent shows up in Slack Code.
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Slack Frontline is the mobile-first way to bring retail, healthcare, construction, manufacturing, and hospitality teams into the same work OS as HQ.
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Capturing a 200mph moment requires communication that never hits the brakes ⚡️ Go Inside @F1® with @DanielRicciardo to see how the social team stays perfectly in sync using @SlackHQ — quickly turning around unforgettable content
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Slack Frontline is the mobile-first way to bring retail, healthcare, construction, manufacturing, and hospitality teams into the same work OS as HQ.
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Slack Frontline is the mobile-first way to bring retail, healthcare, construction, manufacturing, and hospitality teams into the same work OS as HQ.
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Lucky for you, we’ve got the Agentic Enterprise Playbook right here: sforce.co/3TUN3N6 6 chapters. Practical guidance. Real examples. A step-by-step path to becoming an Agentic Enterprise.
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Service Insights, analytics powered by Tableau Next, is available out of the box with Service Cloud. Learn more: sforce.co/4yqyW09 📊 Track case volume, escalation trends, first-contact resolution, and customer satisfaction across channels and priorities. 💬 Ask plain-language questions via conversational AI to get trusted, real-time answers without building custom reports. ⚡ Gain instant visibility into handle times, queue wait times, and rep utilization to balance workloads across every channel.
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Your favorite apps just moved in. 🏠 Work Object Embeds bring live, interactive experiences (like docs, dashboards, and contract editors) right into Slack, so you can minimize tab-switching. See the latest included apps. 🧵
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Use Sandstone to track legal work, without the email chain. See every legal request's status, priority, and accompanying documents in one place. Business teams stay in the loop, and legal gets fewer distractions.
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🎬 Slack School | How to Use MCP in Slack sforce.co/482BBCd You down with MCP? Yeah, you know me! 🎤 See how MCP differs from APIs and how agents discover and call tools through an MCP server. Class dismissed! 🔔 📚 All Slack School episodes: sforce.co/4ktLPkx
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The #TDX27 Call for Participation opens at the end of October. 🎤 Start preparing your session ideas to share how you’re solving real-world challenges with @Salesforce, from innovative agentic experiences and implementations to technical deep dives and lessons learned. 📍 San Francisco and on Salesforce+ 🗓️ March 10–11, 2027 ❓ Check out the CFP FAQ to learn more: sforce.co/4jY7Tp8 🔔 Save the Date for TDX: sforce.co/4hIdvTe
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