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We appreciate you flagging this, and want to investigate this closer for you. When you have a moment, can you please follow up with us in a private message? xitter.cf/messages/compose?recip…
This weekend, we received a significant number of inquiries across a variety of channels related to the fundraising platform GiveSendGo.
GiveSendGo is not a Square customer. We do not and have not processed payments for them.
We apologize for the inconvenience. We're currently experiencing a disruption resulting in Transfer delays. Our team is working diligently with our banking partner to resolve this. You can find more details on our Status Page here: squ.re/44juzZv
Square uses the Automated Clearing House (ACH) network for the manual bank verification process, which can take up to 4 business days to complete. This is necessary to ensure safe and secure delivery of your funds.
You can check your bank’s verification status from your Square Dashboard at any time by heading to Settings > Account & Settings > Money > Bank accounts. Any funds you accept will remain in your Square balance until your bank is verified. Learn more here: squ.re/3WIbPPd.
We’ve confirmed some Square services are currently experiencing issues. You can follow our status updates at issquareup.com as we learn more. Thank you for your patience and understanding.
We are currently experiencing a disruption that is impacting multiple Square services. Our Engineering team is actively working towards a fix.
Thank you for your patience as we work to resolve this issue. We’ll continue to update you in this thread and at IsSquareUp.com
After implementing a fix, we can confirm that most Square Services and Payments are recovering. Thank you for your continued patience while we work toward full resolution.
Any official emails from us will come from an “@squareup.com” or “@block.xyz” address. To investigate this message further, please forward it to [email protected]. Be sure to also mark the email as spam and delete it from your inbox.
Be sure to not select any links or open any files in the message you received. Learn more about recognizing and reporting phishing scams in our Square Support Center here: squ.re/phishing
The Square App Marketplace offers third-party apps that integrate with Square. For example, Square Appointments doesn't natively support virtual meetings, but you can find apps in the marketplace that integrate with Square to enable virtual booking, video conferencing, and more.
You can request a cancellation of your Square Hardware Order, if the order is still marked as “processing.”
To request an order cancellation: Log into your Square Online Dashboard and select the name of your business in the top right-hand corner and click Order Square Hardware.
After monitoring the outcome of the fix pushed earlier, we can confirm that this has been resolved. Online orders through Square Online are up to date and working as intended. Thank you for your continued patience with us today as we worked to resolve this.
We are currently experiencing a disruption that is impacting the ability to checkout on Square Online websites. Sellers are also seeing the inability to create and update orders within Point of Sale. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Our team is actively addressing the current disruption affecting some Square Online checkout experiences and Sellers' ability to create orders and update current orders. Please attempt to retry any failed transactions. We thank you for your patience while the situation is worked on. We will continue providing updates as they become available.
Since the other troubleshooting steps have not been successful, we would suggest a factory reset as the next step. Just make sure you have the login credentials for your network and your Square account. You can follow the instructions listed here: squ.re/4fAsriU
If the issue is still not resolved after completing a factory reset, please contact our support team for further assistance. With the Square Terminal, you have 24/7 access to phone support. You can contact support here: squ.re/contact
We are currently experiencing a disruption impacting multiple Square services, including Two-Step Verification when signing in to a Square account. Please use an alternative Two-Step Verification method to authenticate, instead of SMS. If you are already logged in to your account, please do not log out. We will continue to share updates here as we receive them. Thank you for your patience.
We are currently experiencing a disruption impacting multiple Square services, including Two-Step Verification when signing in to a Square account. Please use an alternative Two-Step Verification method to authenticate instead of SMS. If you are already logged in to your account, please do not log out. We will continue to share updates as we can, both here and at IsSquareUp.com. We apologize for the inconvenience to your business and thank you for your patience as we work to resolve this.
We are currently experiencing issues with multiple Square services. We understand how important it is for your business that our services be up and running, and we are actively working toward a fix. We’ll keep you updated at issquareup.com as we learn more.