President of an Independent Communications and IT Consulting Firm, Industry Expert, national speaker and writer, drummer, guitar player, golfer, Christian.
New York, NY area
Joined July 2009
- Tweets132
- Following282
- Followers356
- Likes32
Steve Leaden retweeted
‘RingCentral Approaches 8×8 about a Take-Over’ uctoday.com/unified-communic… via @uctodaynews #UCaaS #CCaaS
Steve Leaden retweeted
There’s no substitute for experience when making a technology decision. SCTC consultants must meet standards for experience and sign a code of ethics that precludes conflicts of interest: bit.ly/3Tpyzin.
Steve Leaden retweeted
We can develop healthier habits for ourselves and others by introducing more fun
Steve Leaden retweeted
Very useful thoughts. A good CX critical for both CSAT and ESAT. Businesses must contract consultant firms who can understand your needs and provide viable solutions that aligns with organizational goals and values
CCaaS Migration Success: 6 Considerations Before Selecting a Service nojitter.com/contact-center-…
Steve Leaden retweeted
Food for thought theguardian.com/technology/2…
his week's Fireside Chat shares highlights from a report on Customer Engagement. Twilio's VP of Marketing Phillipe Poutonnet will be sharing valuable data on where customers are going next. Register here, all are welcome. xitter.gq/SCTCconsultants/status…
The 2022 Customer Engagement Report has identified several significant global trends in customer engagement across 7500+ enterprise decision makers and consumers. @Ppoutonnet is back for our 103rd Fireside Chat. Save your virtual seat today: bit.ly/3lDYJit.
Steve Leaden retweeted
The 2022 Customer Engagement Report has identified several significant global trends in customer engagement across 7500+ enterprise decision makers & consumers. Join us as we welcome @twilio's VP of Marketing Management @Ppoutonnet for Fireside Chat 101: bit.ly/396MiZe.
Steve Leaden retweeted
Companies are struggling to meet ever-changing customer expectations & the increasing complexity of technology & of doing business. This week we have the opportunity of having @ClaireBeatty7, @Genesys & @customeralchemy, @Genesys, for Fireside Chat 95. bit.ly/3wHgvb9
Steve Leaden retweeted
Why move to #cloudCX? ROI and agility are two key reasons @SteveLeaden shared during this @Genesys interview at #EC22
What Are Your Risks Staying On a Prem PBX? Or moving to the UCaaS or CCaaS Cloud? Read this post and click the link to attend this session at #EC22 on-site or virtually! We can meet after for some one-on-one time with your challenge. bit.ly/3tqaGNa
Need a way to pay for your next UCaaS of CCaaS solution? You'll find it here at #EC22, I will share a case study of UCaaS+SD-WAN. Read this post and follow the link to attend this session on-site or virtually! One-on-one time can be arranged too. bit.ly/3CXgAsg
Steve Leaden retweeted
“Metaverse” has become the reigning buzzword in many tech circles. Join this session at @enterprisecon with SCTC member @DaveMichels to understand where the hype ends and reality begins of the “metaverse”. bit.ly/3rD2xEc #EC22
Steve Leaden retweeted
Get Comprehensive Analysis and In-Depth Information from SCTC Members at @enterprisecon. bit.ly/3rD2xEc #EC22
SCTC members: @arnoldjon, @tbrannen, @martha_buyer, Robert Harris, @MelissaSwartz, @SteveLeaden, @DaveMichels, @EnglishEenglish, @dave4c.
Steve Leaden retweeted
SCTC member, @SteveLeaden, Founder & President, Leaden Associates, returns to @enterprisecon on March 23rd with "NOT Moving to the Cloud: What Are Your Risks?". How do you weigh the effects of these risks? We'll see you at #EC22 with the answer. bit.ly/3rD2xEc
Steve Leaden retweeted
We’re entering a radically new phase of customer experience, but it won’t be an easy road. The SCTC Fireside Chat returns March 16th with the Five Dynamics of Customer Experience in 2022 and @customeralchemy. Save your virtual seat today: bit.ly/3N1kghF
Want to know about the new Customer Experience and recent results of a 2600 consumer survey on CX? Join us this Wed. All are invited. #patientexperience lnkd.in/dY9wGyrb
What we take for granted daily and what these children can appreciate. Amazing! lnkd.in/drwenw7J
I will be hosting an SCTC Fireside Chat on the latest AI trends in the Contact Center. Speaker is Fernando Egea, Global Vice President, Talkdesk. All are welcome lnkd.in/dqnF3yVD
Steve Leaden retweeted
Artificial Intelligence is now the “next big thing” to improve with Customer Experience. Join us and @fernandoegea, Global Vice President, AI Specialized Sales at @Talkdesk, on March 9th for Fireside Chat 93 on AI trends in 2022. Save your virtual seat: bit.ly/3IVRTP6