Eli Serrano

Today, I'm launching Vene: your AI advocate for healthcare. I used to spend a dozen hours a week managing care for my dad, a disabled veteran, and my mom, who has a severe autoimmune disease. Healthcare was a full-time job for my family. Our goal is to end the burden of care for every family: When you're sick, or caring for someone who is, the hard part is everything after the hospital: the referral that never arrives, the test result nobody calls about, the bill that makes no sense, and everything in between. For my dad, he spent hours on the phone to book an MRI. When he showed up, they told him to his face that insurance had stopped covering it. Then insurance told him to call a list of other offices and get the paperwork sent over himself, and he ended up giving up. That’s why we’ve trained Vene to handle the toughest aspects of healthcare: - Coordinating several specialists at once - Challenging surprise bills and treatment denials - Catching missed follow-ups and care gaps My mom uses Vene to coordinate her primary care and endocrinologist, automatically refill and renew her prescriptions, and manage my little sister’s dental appointments. They were my first users, and now over 5,000 families use Vene, and we're deploying it to another 50,000 patients across provider networks in the US.