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Customer Reliability Platform

San Francisco, CA
Joined July 2025
Onboarded @promptingco in person today at their office with my cofounder Kashish. Got to meet Michelle, Kevin and the team, and left with shirts. Seeing how a customer really works beats any Zoom call.
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it won't be long before "have your bot send my bot the bug report" becomes normal! what agent to agent bug handoff looks like at @TasksMind : • your customer's agent reports the bug • our agent reproduces it • it traces the root cause in your codebase • it opens a fix PR for your engineer to review • it tells their agent once the fix is deployed no ticket, no "can you send a screenshot?" what would you hand off to a bot first?
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When we split dev work into its own repo, we noticed something uncomfortable: the only thing stopping dev from deploying to prod was a single condition in our pipeline.
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Customer bugs are messy. AI engineers make them faster to investigate, but also easier to get confidently wrong. We wrote about what it actually takes to trust an AI engineer in production.
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August was probably the most emotionally intense month I’ve had as a founder. There were days where everything felt like it was working. Customers were moving. The product was getting better. People were believing in us. And at the exact same time, there were conversations happening behind the scenes that made me wonder how we were going to keep everything moving. That’s the weird part about startups. From the outside, things can look like they’re going incredibly well. Inside, you can be dealing with problems that make the whole thing feel extremely fragile. A few weeks later, I’m sitting in San Francisco with my co-founders, talking about customers, hiring, product, and what the next chapter looks like. Same company. Completely different feeling. I’m still learning that progress rarely feels clean while you’re living through it. Sometimes the hardest weeks are the ones right before everything changes.
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We just rebuilt @TasksMind . New logo. New site. New everything. → tasksmind.com We’re building the customer reliability platform for production bugs, backed by @forumventures , @nvidia Inception, and @RightSideCapVC . When a customer reports a bug, tasksmind connects the dots across Slack, GitHub, logs, traces, and recent commits. What broke. Who reported it. What changed. Where the root cause lives. And how to fix it. Then tasksmind opens a safe PR for human approval and closes the loop with the customer. Your team’s bug triage, done autonomously. Mapped directly to customer retention. Because at a startup, a production bug isn’t just an engineering problem. It’s a customer trust problem. Our mission hasn’t changed with the new brand: Figure out how a bug turns into a lost customer, then build the AI engineer that stops it. Check out the new tasksmind ↓ tasksmind.com Made with ♥ in San Francisco.
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Full circle moment. @contextconor was one of the first founders who believed in @TasksMind early. Today, @hyperspell officially became a customer. Appreciate you bro 🤝 Now we build.
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Today, I graduated. 🎓 4 years ago, I left Mumbai and moved to Nebraska knowing almost nobody. I was the first person in my family to leave India for college. Today, I became a first-generation college graduate. And honestly, college did not go how I expected. Freshman year was rough. I failed classes. I ended up on academic probation. There were moments when I genuinely wasn’t sure if I would graduate. But a lot happened between then and now. 💻 Did 5 internships before graduating 🏢 Worked across startups and larger companies 🛠️ Started building my own company ✈️ Moved from Nebraska to San Francisco 🚀 Got backed by a VC 💰 Went from $0 → $160K ARR 👥 Built a team around something that started as an idea And somehow kept taking classes through all of it. Today, I’m graduating from the @UNLincoln University of Nebraska–Lincoln with a B.S. in Data Science and a minor in Computer Science. The funny part is that my parents probably thought they were sending me to America to get a degree. They did. A few other things happened too 😂 This degree means a lot to me, not because everything went perfectly, but because it really didn’t. From Mumbai → Nebraska → San Francisco. From academic probation → graduation. From wondering if I’d make it → feeling like I’m just getting started. To my parents, and everyone who believed in me, helped me, taught me, pushed me, or gave me a chance along the way: Thank you. Officially a Husker alum. 🌽 Now back to building @TasksMind . 🚀
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Excited to welcome Arthiva as one of our early customers. Huge thanks to @yashmannepalli and the team for trusting TasksMind. Their engineering team will be using TasksMind to help investigate customer-reported production bugs, reducing the time from customer report to root cause. Looking forward to building together. 🚀
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The most expensive bug isn’t the one that crashes your app. It’s the one that makes a customer stop trusting you. TasksMind closes the resolution gap: customer report → investigation → tested fix →human review production. Fix the bug. Keep the customer.
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tasksmind retweeted
Customer reports a bug in slack. our agent pulls the logs, finds the root cause, opens a fix PR, drafts the customer reply No engineer touched a ticket This is what customer retention infra looks like when bugs stop turning into churn Video below:
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Excited to welcome @quivlyai as one of our early customers. Huge thanks to @Chandrika633 @tanayagrawal19 and the team for trusting @TasksMind . Their engineering team will be using TasksMind to help investigate customer-reported production bugs, reducing the time from customer report to root cause. Looking forward to building together. 🚀
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We’re launching @TasksMind . When a customer reports a production bug, the problem is rarely just the bug. The report sits in Slack. Someone turns it into a ticket. An engineer jumps between the codebase, logs, observability tools, and recent deploys trying to understand what happened. Meanwhile, the customer waits. We believe production bugs are not just engineering incidents. They are retention events. TasksMind starts with the original customer report, investigates the evidence across your engineering stack, identifies the likely root cause, and prepares a safe pull request for human review. Nothing ships without an engineer. Today, we’re opening TasksMind to a limited group of design partners. Fix the bug. Keep the customer.
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onboarded the @smolmachines team to @TasksMind . @binsquares some of the best founders are the ones who are willing to build alongside you. excited to have them as an early design partner. 🤝
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Production bugs are not just engineering problems. They are customer-retention events. A customer reports an issue. The team searches Slack, logs, Sentry, GitHub, and deploys. Hours later, the bug may be fixed. But the customer is still waiting. The real problem is not just the bug. It is everything that happens after. Customer report → investigation → root cause → safe fix → customer follow-up One context. One timeline. One workflow. That is what we are building at @TasksMind.
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Hello, X. Time to reintroduce ourselves again as we reach 1K followers. Here's my team and what we are building. more at @TasksMind
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Hot take: We don’t have an observability problem. We have a context fragmentation problem. Every engineering tool knows one piece of the story. None of them know the whole story. That’s why incident response still feels like detective work. The next generation of engineering infrastructure won’t add another dashboard. It’ll connect every signal into one context that humans and AI can reason over together. The companies that solve this won’t just debug faster. They’ll learn faster. That’s the category we’re betting on.
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Five years ago, I landed in America with two suitcases and a student visa. Today, I’m spending the Fourth of July in San Francisco, building a startup with my co-founders. As America celebrates 250 years, I’ve been thinking about what this country has given me. Not a shortcut. An opportunity. The opportunity to study computer science. The opportunity to meet incredible people who challenged how I think. The opportunity to go from an international student from Mumbai to building a company in San Francisco. The journey hasn’t been easy. There have been rejections, pivots, long nights, and plenty of moments where we questioned ourselves. But every setback came with another lesson, another conversation, and another chance to keep building. I’m incredibly grateful to my parents for believing in me, to my co-founders for taking this leap together, and to everyone who’s supported us along the way. Five years ago, I came here to earn a degree. Today, I’m chasing a much bigger dream. Happy Fourth of July! 🇺🇸🚀
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hey everyone! i’m chiradeep last month i was finishing my master’s. today i’m in san francisco building full-time. founding backend engineer at @TasksMind ex-@Capgemini worked on @CocaColaCo and healthcare systems MS CS from @UNLincoln originally from agartala, india i spent years working around enterprise data systems, cloud workflows, ETL pipelines, SQL, and backend infrastructure now i’m building AI agents for developers on call because on-call is broken. engineers should not have to wake up at 2am, read logs half-asleep, search slack, check deploys, compare dashboards, and fix the same class of incident again that should be an agent’s job at TasksMind, our agents investigate alerts, debug issues, find root causes, and open PRs before engineers start from zero not another dashboard not another copilot not another tab an AI teammate for engineers on call i’ll be posting more about backend engineering, AI agents, infra, startup life, and building in sf as an international engineer if you’re building infra, devtools, AI agents, or have painful on-call stories, let’s connect 🤝 building with my team @Vatsalpandya333 @ksyed1125 @ThangDo102
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hey everyone! i’m vatsal founder & ceo at @TasksMind building AI agents for developers on call software engineering intern at 5 companies before graduation moved to sf before graduation to go all-in on building graduating this summer with a degree in data science @UNLincoln international student from mumbai chasing the startup dream currently shipping, and talking to users every day our agents investigate alerts, debug issues, and open PRs proud gujarati, builder, and believer that execution beats ideas i’ll be posting more about startups, AI agents, founder life, fundraising, and what it’s really like building a company as an international student. if you’re building something ambitious in sf, let’s connect 🤝 My Team @ksyed1125 @CDebnath @ThangDo102 – at San Francisco, CA
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