Calling all #employeeexperience, #talent acquisition, #HR, #PeopleAnalytics, and #wellbeing specialists! Transform your approach and make your employees your no.1 customer at #ExGlobal: buff.ly/2EzO3O7
We are thrilled to be welcoming our #OmnichannelExec Forum in less than a month! On the 20-21 March we will be welcoming leaders and budget holders to transform their organisations through effective omnichannel strategies: omnichannelforum.iqpc.com/20…
This is shaping up to be a very exciting event #ExGlobal
Global brands @BP_plc, @adidas, @ericsson and @Microsoft will be joining me at #ExGlobal, 22-23 May, Barcelona. So excited for some great networking and thought provoking session on site. Email me if you'd like to find out more: [email protected]
Are you a leader and budget holder within your organisation? I want to hear from you! Join me at the #omnichannelexec forum to know your customer and competition to drive a dynamic, customer centric and disruptive business. More info here: omnichannelforum.iqpc.com/20…
It still surprises me that 65% of consumers are frustrated with inconsistent experiences. In an era of customer service, it seems that #omnichannel is the answer for organisations, but it's a tricky one to master! Join me at: omnichannelforum.iqpc.com/20… to discuss this further 💡
There is often a large focus on the customer journey, ensuring that all touch points are met to a high standard, but can we say the same for the employee journey? Virgin Media’s People Director and Head of Employee Experience spoke last year about ‘making d8t.io/yJ0vQSsuTR
Ahead of #OmnichannelExec Forum, we spoke with two of our speakers from Clarks and Alberto Viotto and Thomson Reuters to compare their insights on the key challenges of unifying customer touchpoints, overcoming internal cultural and process challenges and d8t.io/2QM1H3Kdn-
59% of those surveyed said that their main challenge when implementing an omnichannel strat was lack of resources. At #OmnichannelExec we will tackling challenges like these and more, such as ensuring effective strategies to reach the end goal, more info: omnichannelforum.iqpc.com/20…
So excited for this event - shaping up to be a truly unique and collaborative forum! If you have any questions please DM me and I'll get back to you 😀
Have you seen the trailer for #OmnichannelExec? Tailored with a renewed focus on the bigger picture to drive a dynamic, customer centric and disruptive business this forum steers away from traditional settings. More info here: omnichannelforum.iqpc.com/do…
Effective omnichannel provisions are proven to produce 23x higher rates of customer satisfaction, but how is this achieved? We spoke to Marion Humeau, Global Head of Customer Experience and Digital Innovations, Groupe Renault to discuss their success story d8t.io/fmNxAjnmcw
In our recent survey over 50% of respondents commented that having a lack of resources and investment to succeed or difficulty integrating data are key challenges faced when implementing an omnichannel strategy. Read more on the impact of omnichannel in th d8t.io/hEKp9VDB6k
Head over and join the live #CXChat18! Excited to discuss some exciting topics ahead of CX Nordics next month #customerexperience #cem
Check out out exclusive interview with Shep Hyken! "Addressing CX Transformation Pitfalls: Insights from Shep Hyken". What are the most common pitfalls you have fallen into? d8t.io/5PEr0bUWqY
This interactive presentation will take you on a journey through key employee touchpoints and explain best practices for leveraging each touchpoint to create a positive employee experience. #EmployeeExperience d8t.io/7HGcVq6eH5
60 Seconds With... We asked a few quick-fire questions to #EmployeeExperience professionals to get their top tips on delivering a great employee experience, their favourite parts of their jobs, and more! d8t.io/T2ukDdBt9n