Teta Mpyisi

We were honoured to host South Africa’s Minister of Communications and Digital Technologies, Hon. @SollyMalatsi , alongside ambassadors, high commissioners and representatives of development institutions and international organisations from across our markets, at MTN Group’s Ambassadors’ Appreciation Dinner. The evening’s centrepiece was the 2026 Y’ello Care Awards. For 19 years, MTN’s employee volunteerism programme, has brought MTNers together to give their time, skills and energy to the communities we serve. This year, over 6000 MTNers gave more than 50,000 volunteer hours to healthcare initiatives reaching more than 400,000 people, united by the theme “Expanding Equitable Health for Every Community”. At the 2026 Y’ello Care Awards, we recognised the teams whose work brought that commitment to life: 🏆 Overall Winner: @MTNEswatini 🌍 Francophone Africa Regional Winner:@MTNBenin 🌍 SEAGHA Regional Winner: @mtnug 💻 Platform Business Winner: @Bayobab_ As MTN Group Chief Sustainability and Corporate Affairs Officer Nompilo Morafo said: “Expanding access to healthcare is not only a health imperative; it is essential to education, skills development, inclusion and sustainable growth. I am deeply grateful to every MTNer who gave their time and skills, and to the health workers, governments and communities who made this work possible.” 🌟 Live Y’ello Values Awards Lead with Care — @MTNRwanda Can-do with Integrity — @MTNSSD Collaborate with Agility — @MTNCameroon Serve with Respect — @MTNRwanda Act with Inclusion — @MTNGhana 🏅 Additional Awards Collaborative Spirit — @MTNNG Best Use of Digital Tools — @MTNCotedIvoire Most Improved — @MTNza Most Engaging Social Media Post — @MTNEswatini Most Captivating Photograph — @MTNSSD Congratulations to every MTNer and partner who helped turn purpose into practical action this year. Read more about the evening and the 2026 Y’ello Care Awards: mtn.com/mtn-group-presents-2… #YelloCare #MTNGroup #DoingGoodTogether #EmployeeVolunteerism

Going the extra mile for more than 317 million customers. “Customers experience our strategy through the moments they have with MTN,” says Selorm Adadevoh, MTN Group Chief Commercial, Strategy and Transformation Officer. “The test is simple: can they connect, transact or get help without unnecessary effort?” As Customer Service Week draws to a close, going the extra mile is a commitment to making those everyday moments simpler. Across our markets, that commitment takes practical form: MTN Nigeria (@MTNNG) has added voice capability to Zigi, its AI-powered assistant in the myMTN NG app. Customers can choose conversation or text to check balances, buy data, review usage and get help. @MTNRwanda is using AI-based tools to identify transmission faults and their likely causes earlier. This helps technical teams respond more quickly when network performance begins to deteriorate. Different local needs, with a shared ambition: less effort, greater control and dependable services. Technology and AI support that work, guided by customer insight and backed by human assistance when needed. Sharing lessons across MTN helps markets explore what could work for their own customers. Find out how MTN'ers across the continent are going the extra mile: mtn.com/customer-service-wee… We listen. We care. We do. @Bayobab_ @MTNMoMoGroup @MTNBenin @MTNCameroon @MTN_123 @MTNCotedIvoire @MTNGhana @MTNlonestar @MTNRwanda @MTNza @MTNSSD @mtnug @MTN_Zambia @MTNSudan1 #MTN #CustomerServiceWeek #CustomerExperience