The Capacity We Mistake for Waste
Foundation for Success
A busy store can look like a picture of success. Salespeople are helping customers, the telephone is ringing, and someone else has just walked through the door. There is energy in the room, and from a distance it appears that the business is making good use of its people.
From inside that same room, the picture can look different. The salesperson already in a conversation must decide whether to interrupt the customer in front of them or let the telephone ring. The person who has just arrived is waiting to be acknowledged. A delivery question needs an answer, and someone who called earlier is expecting a return call. Everyone is working, yet some of the work that matters is not getting done.
After more than forty years in retail, I have come to appreciate how easily we confuse full activity with effective operation. A business can keep every employee occupied and still leave customers poorly served. The difficulty may have little to do with effort. It may simply be that we have left too little room for the work to arrive in the uneven way it usually does.
That question has been on my mind as we consider additional customer service support in our own business. Another position adds a visible expense. It can also create the capacity that allows everyone else to do their work properly. Understanding that contribution requires us to look beyond whether every minute appears occupied.
read the rest here: wildcardcanuck.substack.com/…
I’ve made some decisions about where I can contribute most in the years ahead. I’m looking for a partner to take over the day-to-day development and operation of ManagersBox, giving me more room to focus on leadership, writing, and my continuing political engagement.
I’ve updated my Opportunities page to reflect that direction. If this interests you—or brings someone to mind—I’d welcome a conversation.
managersbox.com/opportunitie…
We all knew it would be a deliberate shit show because of the Danielle Smith questions. This is why she was fired from one of her previous board questions were garbage questions to begin with and meant to cause confusion, division, chaos and additional hatred towards segments of society including the judiciary and senators. @liberal_party
Richard B🇨🇦 retweeted
I stand with @LukaszukAB and #ForeverCanadian.
@ABDanielleSmith is a liar and a traitor who can’t be trusted.
#ResignDanielleSmith
Timing can be as powerful as the message itself. Whether it's a closing argument, a negotiation, or the final words of a speech, knowing when to deliver your strongest point can make the difference between being heard and being remembered.
The deeper leadership principle here is strategic restraint. Not every advantage needs to be revealed immediately, and sometimes the greatest influence comes from knowing precisely when to make your move.
#leadership #management #impact
Richard B🇨🇦 retweeted
Replying to @TheManagersBox
To all those Qs, simply answer them in the worst case scenario, and I believe you'll have the most accurate picture.
Richard B🇨🇦 retweeted
Replying to @EugeneP68826567 @TheManagersBox
"Never, never, never."
PM Mark Carney responding to President Trump's proposal that Canada become part of the US.
6 May 2025
Richard B🇨🇦 retweeted
The vote is over. The fight isn’t.
Treaty 6, 7 and 8 leaders just put Alberta on notice: own the harm. The courtroom battles, the “check themselves” insults, the racism First Nations people faced at the grocery store. All of it.
Read/Share my latest via Indigenous Insider:
indigenousinsider.substack.c…
While Albertans were focused on last week’s referendum, the UCP government quietly released its long-overdue year-end financial reports — more than 100 days after the June 30 statutory deadline.
The timing deserves scrutiny. So does the delay.
These reports are not optional reading. They are essential public accountability documents that tell Albertans how their money has been managed, where it has been spent, and whether the government has met its financial obligations.
Why were these reports delayed, and why has there been so little public discussion about it?
Albertans deserve transparency from their government, not just when it is convenient, but especially when it isn’t.
Read the reports yourself and draw your own conclusions:
alberta.ca/government-and-mi…
Richard B🇨🇦 retweeted
Who arranged for Jeffrey Rath’s appointments at the US state department?
Why have Albertans not been provided with a full and transparent accounting of those discussions? What happened? What resulted from it? Why don’t Albertans know the details?
And while we are wondering about Danielle and Jeffrey, whatever has become of David Parker and his handling of the voter’s list? Did he sell it for a profit? Did he provide it to bad actors in the USA or Russia to bring harm to our referendum results?
Richard B🇨🇦 retweeted
Il y a douze ans jour pour jour, le caporal Nathan Cirillo a été tué alors qu’il montait la garde devant la Tombe du Soldat inconnu, et plusieurs autres personnes ont été blessées.
Deux jours auparavant à Saint-Jean-sur-Richelieu, au Québec, l’adjudant Patrice Vincent avait été tué lors d’une autre attaque.
Les attaques d’octobre 2014 ont marqué notre pays à jamais, mais elles n’ont pas changé qui nous sommes.
pm.gc.ca/fr/nouvelles/declar…
Richard B🇨🇦 retweeted
This is so bad faith and dishonest that it causes physical pain in my body.
Who arranged for Jeffrey Rath’s appointments at the US state department?
Why have Albertans not been provided with a full and transparent accounting of those discussions? What happened? What resulted from it? Why don’t Albertans know the details?
And while we are wondering about Danielle and Jeffrey, whatever has become of David Parker and his handling of the voter’s list? Did he sell it for a profit? Did he provide it to bad actors in the USA or Russia to bring harm to our referendum results?
🚨 ALBERTA GOVERNMENT ADVERTISING — WHO IS GETTING OUR MONEY?
A little-known Alberta Treasury Board directive, approved November 4, 2024, and effective January 31, 2025, raises serious questions about how public advertising dollars are being spent.
Directive 01/2024 requires government organizations to direct at least 25% of their advertising expenditures to qualifying Canadian news publishers. It also allows ministers to exempt advertising campaigns from that requirement.
But here's what concerns me.
Where is the public accounting of who receives the money, who ultimately places the advertising, and where it actually appears?
Could advertising agencies or publishers redirect portions of government-funded campaigns through third-party social-media accounts, including accounts associated with political personalities? What safeguards would prevent that?
I'm not alleging that this has happened. I'm asking whether the financial controls exist to prevent it—and whether the public can verify them.
The directive requires reports to Treasury Board. It does not require those reports or ministerial exemptions to be published.
Public advertising money should be traceable from the government department to its ultimate destination.
Albertans deserve to know who is being paid, for what services, and why.
This directive deserves public scrutiny.
Read it yourself. Screenshots attached.
Richard B🇨🇦 retweeted
Leadership is not about the recognition that comes with a title or position. It begins with accepting responsibility for decisions, their consequences, and the people who depend on us. @liberal_party #leadership #LeadershipDevelopment





















