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Colorado Springs, CO
Joined May 2009
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HDI Team retweeted
AI isn't the future of IT service & support.
It's the present. And most teams are still catching up.
At HDI Service & Support World, you'll learn how to operationalize AI responsibly without losing the human experience your customers expect.
May 3–7 | Caesars Palace, Las Vegas 🎰
🎟️ $500 off → code: YU500
⭐ Free VIP (5 spots left) → code: YUVIP
Register here: bit.ly/4bh39Ft
#HDIWorld #AI #IT #Leadership #InformaPartner #LasVegas #events
HDI Team retweeted
Are you keeping up with the pace of change and technology advancement?
AI is rewriting the rules. The leaders staying ahead are investing in the right rooms & the right people.
HDI Service & Support World is that room. 🎯
May 3–7 | Caesars Palace, Las Vegas
🎟️$500 off → code: YU500
⭐Free VIP pass (5 only) → DM me to get the code before spots are gone.
Register here: bit.ly/4bh39Ft
#HDIWorld #ITLeadership #ITSM #InformaPartner
HDI Team retweeted
I’m speaking at HDI Service & Support World 2026! 🎤
Don’t miss my session! Use promo code JOINME to save $400! invt.io/1txba2pdydw
#HDIWorld
HDI Team retweeted
Great session with @mattberan at #Supportworld on unlearning IT and focusing on discipline, diversity and deviation. Also why people are so important to make this happen
#thinkhdi #ITSM
HDI Team retweeted
Every year Tatsumi is hear from Japan bringing his team - supporting the event. Back home he runs a similar event for his country. @ThinkHDI #supportworld – at Denver, CO
HDI Team retweeted
Looking forward to build a bike for kids and excited to see if a bunch of IT people can build a bike like this because we don’t read instructions.
#SupportWorld @ThinkHDI
HDI Team retweeted
With #AI advancement poised for rapid acceleration this year, we are pleased to see Omdia’s #Cloud and #DataCenter practice #Meta #H100 GPU shipments forecast confirmed by #MarkZuckerberg in an exclusive interview with @TheVerge. Read more here:
theverge.com/2024/1/18/24042…
HDI Team retweeted
Mark Zuckerberg updates on @Meta's #AI progress, aiming for performance equal to 600,000 @nvidia #H100 #GPUs by year-end. In 2023, #Meta procured 150,000 #Nvidia GPUs, surpassing major players, based on #Omdia data. For details, check @tomshardware. tomshardware.com/tech-indust…
HDI Team retweeted
Great session "Building a Strong Case for Change" - define the problem, gather data (current current state and future state), tell a compelling story, tie it it to "their" experience. #SMWorld
HDI Team retweeted
HDI raising money for food banks through conference session reviews. Each review contributes $1. Goal $2000. Feedback with dual impact, win-win. #SMWorld
HDI Team retweeted
Sara Frasca Keynote: Cultivating Positive Disruption. Reinvigorate creative problem solving, business rules over years can squash creativity, creating cogs and complacently. Change is rapid & daily, creative problem solving needed to keep up! #SMWorld
HDI Team retweeted
Sara Frasca: "Most amazing technology of all is human creativity." #SMWorld
HDI Team retweeted
5-song Road trip playlist for service innovation, disruption: 1) Ain't No Mountain High Enough - passion and creativity can mount any obstacle, 2) The Times They Are A’Changing - world is changing around us, need to keep up, keep evolving, #SMWorld
HDI Team retweeted
Celebrate success - both formal and informal recognition programs are needed. The recognition needs to be personal - meet with team and ask what things they'd like to have, and create a program around that. Make it meaningful. #SMWorld
HDI Team retweeted
Let the Humans be Heard! Modernizing the service portal. "the portal is the start of the employee’s journey"
#SMWorld
HDI Team retweeted
Service portal needs to be holistic and agile, not just for It, and starts with understanding the employee's journey. The journey starts with on-boarding.
#SMWorld
