Your team's Slack: 50% work, 50% answering "Where's the XX doc again?" Sound familiar? Are you finding it challenging to keep up with the constant stream of internal questions on Slack? Common queries like: - "Where can I find the latest report template?" - "What's the process for password resets?" - "When is our next team meeting?" These questions, while important, can disrupt your workflow and productivity. 📣 Introducing @ThreadoAI: Your Intelligent Assistant for internal communication and enterprise search! Key Features: 1. Automated Responses: Train the AI on your company's knowledge base for quick, accurate answers. 2. Time-saving: Reduce interruptions and focus on high-priority tasks. 3. Continuous Learning: The AI improves its responses over time. 4. Smart Escalation: It creates tickets and assigns them to the right team members for complex queries. With @ThreadoAI, you can: - Improve team productivity - Ensure consistent information sharing - Reduce response times for internal queries Don't let unanswered questions slow you down. Let @ThreadoAI manage the query flow while you focus on what really matters – driving your business forward. Try it for free for your team right away!

🚀 Self-Serve Support: Empowering Customers, Elevating Teams 🚀 In our fast-paced world, self-serve support is revolutionizing customer service. At the forefront? Chatbots. 🤖 These AI assistants are game-changers: - Handling L1 queries 24/7 - Freeing human agents for complex issues - Empowering customers to find solutions When customers solve issues independently, they gain confidence and loyalty grows. Meanwhile, support teams focus on where their expertise truly shines. Support leaders, it's time to embrace this revolution. Empower your teams and customers. Create experiences that don't just solve problems - they inspire growth. 💪 Ready to elevate your support? Sign up for Threado and join the self-serve movement. (link in comments) Let's build a future where support drives customer success! 💪 Here's a demo 👇

Skipping proofreads: how you accidentally create a blooper reel. 👀 Stay tuned. Something brewing. 🔥

🎉 We're thrilled to announce that Threado AI has been recognized by G2 with multiple badges for Fall 2024! 🎉 A couple of key ones 👇 🏆 High Performer 🏆 Easiest to Do Business With 💚 Best Support (our personal favourite!) Being a solution dedicated to helping customer support teams thrive, we know how essential delivering great support is to your business's success. That's why we're extra proud of this "Best Support" badge - because it reflects what we stand for. 🙌 A big shout-out to our incredible customers and the amazing support teams we work with every day. You inspire us to keep raising the bar! 🚀

💡 Why customer service is EVERYTHING 💡 1. First impressions matter - Your customer’s experience is your brand's handshake. You don't want it to be limp. 2. Customers talk (a lot) - Whether it’s a 5-star review or a Twitter rant, they're telling someone.

Can you imagine a day when your support team doesn't drown in repetitive queries? That day can be today! Here's how you can leverage AI agents to transform your support operations: - Identify repetitive tasks: List those mundane, repetitive queries your team handles daily.

Remote work collaboration isn’t the future. It’s the present. Remember when remote work was a luxury? Now, it’s the norm, especially in the SaaS world. How do you handle remote work collaboration in today’s dynamic environment?

🥵CEO spotted in full-on 'founder mode'! 🚀 Green screen? Check. Caffeine levels? Maximum. Brace yourselves for some epic (possibly hallucinatory) cool videos and product demos coming soon! @ThreadoAI : Big dreams, relentless hustle. Stay tuned!

Our CEO caught the "founder mode" fever. Now he's drawing inspiration from *snacks* and giving our devs no break - he’s even started coding himself. #foundermode

Update: Our founders just got into "founder mode". 😬 Maybe, they took over to write this post.

Customer support expectations are rising fast in 2024, but AI can help you stay ahead of the curve. Here’s how: ↳ Automate repetitive tasks for faster service ↳ Deliver personalized, scalable support across channels ↳ Use proactive AI to predict customer needs ↳ Balance AI efficiency with human empathy ↳ Keep optimising to meet customer demands. The future of customer support is AI-powered, but it's all about finding the right balance. Learn more about why AI has become almost inevitable for support teams. Details in the blog

🚨 Attention support leaders! 🚨 Looking to level up your customer support game? We’ve got just the thing - Support OS - your ultimate roadmap to mastering the art and science of support. 📚 Why you’ll love it: Extensive & comprehensive: ↳9 sections packed with gold-standard insights, covering everything from building teams from scratch to the future of support with AI. Learn from the best: ↳Get insider tips from industry leaders who've walked the walk and scaled the highest peaks of customer support. Curated goodies: ↳Podcasts, events, articles, expert advice, and tools – all wrapped up in one neat, interactive package. Have fun too!: ↳This guide isn't just informative; it's designed to be a blast to explore with interactive and visual elements. Unlock 100+ hours of insights and the best part? It's FREE! Don’t miss out on this goldmine of resources. (link in comments) PS: Here's what our users say 👇

The ultimate customer support guidebook is here! Dive into 100+ hours of support wisdom with our 9-section treasure trove. It's like a support buffet - just without the calories! :p 💪 9 Sections 💪: Packed with tips from the pros who’ve mastered support. 📝 Lessons & Insights 📝 : From support leaders who’ve been there, done that. 📙 Curated Resources 🎙️: Podcasts, events, articles, and tools. 🤝 Interactive & Fun 🤝: Because who says learning can’t be a blast? Hundreds are loving Support OS! What’s holding you back? 😄

🎉 When your customer support agents realize they can finally celebrate instead of firefighting all day, thanks to Threado AI! 🎉 From endless queries to resolved in seconds - your agents will have plenty of time to perfect their dance moves. 🕺💃 By taking care of repetitive queries, Threado AI frees up your support team to focus on what truly matters - solving complex issues and delivering exceptional customer experiences.

Remote work: where your daily 'commute' is a 10-second journey from bed to desk Your workwear = homework + sweatshirt. The best part? You control your view. Our team has been working remotely from day 0! how? 👇 - Gaining trust remotely? We just over-communicate until we're practically psychic. - Swapped those long in-person chats for efficient Slack messages - now we're all poets with emojis. - Juggling healthy eating and exercise? Nailed it. We’re fit chefs with spreadsheets. - Mastering our calendars like bosses - because who else can turn 'nap time' into 'creative brainstorming'? - Unproductive meetings? Hard pass. PS: Do you think you've better work views? We'd like to see🤗

🚀 Launch Alert! 🚀 Get ready for our latest drop: a convo with Bianca Ker, Sr. Director of Customer Success at @SproutSocial. Dive into a no-holds-barred chat about: 🌱 The Evolution of Customer Success 🤖 AI in CS: Integrations, data security, and real impact 📊 Leading indicators: The CSMs’ new focus 🔮 AI & CX: What’s next? Innovation, adaptation, and beyond As AI takes the driver’s seat in organizations, safeguarding customer data privacy is more important than ever. Dropping soon! 🎧

Why keep your customers waiting for a response when you can let Threado AI give a personalised, quick and accurate resolution 👀

Below is the graph that shows the interest overtime for the keyword "AI in customer service" 👇 AI is not evolving in isolation; it is increasingly being integrated with other cutting-edge technologies to enhance customer support. The Internet of Things (IoT) is one such technology. By connecting various devices and systems, IoT can provide real-time data to AI-driven customer support platforms. This allows for proactive support, where potential issues can be identified and resolved before the customer even becomes aware of them. Read - threado.com/blogs/how-can-ai…

We took a before and after picture, right before KP left on a new journey. Looks like the team had mixed reactions 👀