Mildly Concerned — established around 1987. Writer. Overthinker. Currently reviewing my decisions.
India, apparently.
Joined January 2012
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We've automated the buying. We forgot to automate the accountability. A few thoughts on the Flipkart refund experience.
#FreedomFromFlipkart
We all love buying peace of mind. 😄
Extended warranties are a perfect example. But what happens when the product actually breaks?
I wrote about the fine print, the customer-care maze, and the business of selling certainty.
Give it a read & tell me what you think.
xitter.gq/TwoFishTheory/status/2…
#ConsumerRights #ConsumerAwareness #CorporateIndia #CustomerExperience #FinePrint #ConsumerProtection
Extended warranty: because apparently buying an expensive appliance wasn't enough uncertainty.
We pay extra to protect ourselves from the possibility that it might break.
But what happens when it actually does?
That’s when the warranty gets interesting.
Relatable. We went through our own 10-15-day "refund saga" with @Flipkart – complete with copy-and-paste emails, agents who clearly hadn't read the previous 5 messages, and hold music that could double as psychological warfare.
Product, support, delivery, refund, return — pick your poison; they're all equally "special".
#FreedomFromFlipkart
Worst company @Flipkart @flipkartsupport
And their delivery boy - worst delivery boy. For the past 6 days, the delivery boy has been rescheduling the product delivery because he doesn’t want to come to the given address, and keeps asking the customer to come different locations.
मोटोरोला @motorolaindia TV बेच के हो गए फरार, @Flipkart 'हमारा नहीं बाज़ार'!
TV दिया खराब, कंपनी बोले 'हमारा नहीं जवाब.
@_Kalyan_K Aap kuch bolenge ya iske liye bhi Protest karna padega.
#FreedomFromFlipkart.
🚨 #ScamAlert Continues
Since @Flipkart hasn't responded to our complaints, for the next two days, let's run this #FreedomFromFlipkartScam. They want us to keep buying from them without really taking care of quality or servicing, we will hit them where it hurts. And continue to do that till we get our refunds or quality product
⭐️ I am tagging our consumer affairs minister Mr Prahlad Joshi Sir (@JoshiPralhad) so that he and his team can connect with us and build a robust system for grievances against all complaints, starting with large e-commerce players and companies like #Motorola @shopmotorola who have outsourced to Flipkart & now running away from accountability.
We trended yesterday which definitely was a good first step - xitter.gq/i/trending/20878149456…
I urge everyone with complaints to continue raising your concern. As a reply to this post, write down our grievance along with screenshots and tag @flipkartsupport and our H'ble minister Mr @JoshiPralhad
Status so far:
💥 So far, @flipkart has responded to most of our complaints with their standard responses and zero action.
💥Their customer support team & delivery team have indulged in marking complaints as resolved or products delivered / returned without it actually taking place.
💥 No response from their CEO Mr Kalyan Krishnamurthy @_Kalyan_K or senior mgmt responsible for this
⭐️ Read the journey so far:
1. xitter.gq/sarcatrist/status/2087…
2. xitter.gq/sarcatrist/status/2087…
Tagging others who I know have similar grievances
@0410brajesh @unbeatable_aman @SamKhan004 @RonitKhanchand1 @Rohit_Kalgutkar @Vinoth_018 @ravivarhai @Tejas564354 @AdityaK28228981 @shwetagupta63 @pugaarpetti @prateek276 @Moksh142303 @19943Nites @VickyKr0529674 @roughcrusader @abhishekkatiyar @DawawalaShakil @DivzArjun @oiii_shiiroo @alok_mba @vikjain20 @indiaismydil @hemant453366 @underdog_2035
@mahendersh82156 @kmalay1 @sachin_wal7149 @Helpline_urgent @LavkushDas_ @NarayanSeeYes
Thanks to continued support of @BandBajaateRaho, @bharatvaani @windchimescomm & @True_Linq
#Fraud #Flipkart #FreedomFromFlipkartScam #Motorola
#CCPA @KashurKoor18 @aaRGeeShah @Umaa0456
There's a new version of this post
Requesting everyone, now is the time to call out this cheat, fraud company @Flipkart. Pls keep sharing your terrible experience with this goon company and use #FreedomFromFlipkart. Accountability matters.
I have trying to raise our complaint to MP @raghav_chadha - do reply to my msg with your grievance so that we can jointly expose @flipkartsupport scams
#FreedomFromFlipkartScam
This is daylight robbery of hard-earned money. Request urgent intervention. @ConsumerAffairs @_Kalyan_K
I have all the proof that shows how @Flipkart robbed us. #FreedomFromFlipkart
8 months. One defective TV. Zero resolution. And @flipkartsupport just closed my complaint anyway. Is this how @Flipkart treats paying customers?
@Kalyan_K time to take responsibility instead of hiding behind bots. #FlipkartScam #ConsumerRights #FreedomFromFlipkart
It's their game @Flipkart. They know they screwed up big time, so they frustrate the customer to the point that the customer doesn't ask for money and opts out.
Mr @_Kalyan_K, sorry to say, your company is a thug.
So @flipkartsupport calls me at 5 pm to fix a delivery pickup as uninstallation of TV happ 3 days back. At 6 pm their technician calls saying he will come home for uninstallation. They are aware that it's done & yet are redoing it so 3 more days are wasted & refund delayed #cheat
Dear @jagograhakjago @nch1915, I'm done being patient. #FreedomFromFlipkart exists because Flipkart REFUSES to refund my money for a TV that died in 8 months — 8 months! — and their team dares to blame ME for not preserving a TV box "for eternity".
0/5 stars to @Flipkart @flipkartsupport
Product: dead in 8 months.
Support: dead on arrival.
Refund: still searching for it like it's a missing person.
Would not recommend @Flipkart to anyone. #FreedomFromFlipkart. @BandBajaateRaho @shopmotorola
Starting a new protest campaign #FreedomFromFlipkart Everyone who has been cheated by @flipkartsupport, join in by replying with your complaint. They have cheated me by not giving a refund for @shopmotorola TV that stopped working in just 8 months! #Fail @BandBajaateRaho
They @Flipkart @flipkartsupport don't care. Absolute thug company. You lost your reputation.
More than 12 days have passed and these fools have no care for reputation of @flipkart . Shameful
This company @Flipkart @flipkartsupport has gone to dogs. There is no accountability, there is no credibility and zero trust with the company. Pretty messed up shit and customer is always suffering despite spending their hard earned money.
The @flipkartsupport saga continues. They are now asking me to provide them originial TV box after 8 months and only then woll they refund the amount. Who keeps a 55 inch TV box for 8 months!!! What new scam is this #FlipkartScam #FlipkartCheat
Ah, the classic @flipkartsupport @motorolaindia "We've escalated it." The corporate version of "We've done absolutely nothing, but please stop asking and have patience"
For 5 days, @flipkartsupport has been lying to me that they have escalated the motorola TV matter to motorola when they themselves have the full control in India (see the screenshot). They even went on to tell me @motorolaindia doesn't listen to the issues!!! #cheats
When even @Flipkart admits @motorolaindia isn't responding to them, perhaps it's time to stop asking customers for patience and start asking your seller/brand partners for accountability.
The only thing getting delivered on time is the request to "please be patient".
Your only reply since last 5 days is asking me to show patience. Then you called me & aid the same thing to have to patience. Your cust care person clearly mentioned that @motorolaindia is not even listening to your own team. I mean they are blatantly ignoring Flipkart msgs also.
Modern customer service in a nutshell @myvoltas : Pay for the product, pay for repairs, spend hours following up, and then receive the same copy-paste response from the ORM team. The sale ends in minutes; the struggle begins after that.
SHAME ON YOU @myntra @MyntraSupport
Ordered a prepaid package for 3 Feb delivery. Your logistics team lost it, marked it delivered, and I’ve spent the last 19 days doing the only thing your system apparently can’t — following up.
#AI has redefined how creators experiment, fail fast, and go viral — both a game-changer and a real challenge for human creativity.
Article link:
thehindubusinessline.com/inf…
@windchimescomm #AIVideos #AI #Youtube #content #ASMR #videos
Dear @amazonIN @AmazonHelp
I must compliment your delivery team on their unique service style — parcels left outside on staircases, with no ring, no knock, no message, and certainly no human interaction. Truly groundbreaking!