Brad Smith

Honoring RBG here in Irvine, CA. We will always remember and be thankful. @womensmarch #ProtectTheCourts #RBG #RBGRIP

@Zappos Just concluded the best tour ever!!! thank you so much! got a great souvenir to boost with signatures from the authors!!! #tcbCX

@Zappos - thanks for sharing Rob today: Customer Service is Marketing and the soul of your brand... #tcbCX

ZAPPOS TOUR TIME 😀. Listening to Rob Siefker Sr Dir of cust loyalty -15yr Vet @ Happiness Factory. #tcbCX best of luck with the wedding !!! – at Las Vegas, NV

#tcbCX - question of the morning is:

Listening to Tom from USAA kickstart the ultimate CX conference and preach the CX gospel #TCBCX

Just felt the 7.1 in Ridgecrest, CA over 140 miles away!!! We are all safe, with a clean pool deck now... @NBCLA

So honored to have FWD in the house here at #CSpark2018 - love the mission to ensure even feels Understood, Cared For & Appreciated #Ray&Em

Such an inspirational CX reinvention story from Todd Koch, VP CX @ Greyhound a 100yr brand! #Cspark2018

Kate Woodcock explains how VMware drive Customer Advocacy #CSpark2018

I love launching things!!! Check out our latest adventure: @ tribecx.com – at Irvine, CA

@AmericanAir, love the app, but can't you just say "dude there's just no way" #UpgradeHopeDashed

05/31/16 14:56 email from Tesla , 06/01 7:45 Our response, 12:15 Tesla House Call - 3rd row replacement fix #TSLAfan

So - total props to the winner of the B-Rad Fan Club for best CX Experience: Tesla Model X recall handling #TSLAFan

And now a message from our sponsors CAN'T STOP THE FEELING - as Frankie says, Relax #JT4Pres2016 youtube.com/watch?v=ru0K8uYE…

Heading to O-town to hang with my CSI Flock, it's going to be a great week #csiInnovators