PI Specialist @NorthwesternMed. Polymer Engineer & MEM from @CWRU. @GlobalShapers Impact. Endlessly curious & trying to leave things better than I found them.
Chicago, IL
Joined December 2008
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Challenge from #PESummit Day 3:
Take your phone or computer now, and send a message of thanks to someone in your life.
#Gratitude can help protect us from #burnout, so make space for it in your day!
💯 This - so often I see people concerned with teamwork & engagement, but they haven't providers the basic components of a team!
Just a couple blocks away. Loving this community. ❤️
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How can you expect others to exhibit behaviors if you yourself don't have the discipline or adequate processes/environment to do so?
Not surprising for me at all - when you have to engage in the information in a meaningful way through problem solving and/or physical activity, you form stronger connections!
If you can, I always try to make my training multi-faceted, including lecture, application, visual, etc!
Students think they learn the most from engaging lectures, but they actually gain more knowledge and skill from active problem-solving.
Figuring it out in small groups requires more cognitive effort, which leads to deeper understanding.
#WednesdayWisdom insidehighered.com/news/2019…
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Interesting differentiation between advice and feedback - I will definitely be using this in the future!
When you receive feedback that isn’t useful, try asking for advice instead.
Feedback is often a vague reaction to something you did in the past.
Seeking advice shifts attention to something specific you can do differently in the future.
#FridayThoughts thriveglobal.com/stories/ask…
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For great #CustomerExperience you cannot just help complete a customer job in an easy way - that's #CustomerService. To make it a memorable experience people will talk about, you must have emotional connection too. @loyaltyrocks @Medallia #PatientExperience
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What makes for great #CustomerExperience ? @loyaltyrocks from @Medallia says you need these three things. Missing one leads to slow growth, high costs, low morale, and customer attrition.
Yes! Awesome job @SaddamSayyaleh !
"Young people are capable of changing the business ecosystem. We are seeing a rise in MENA of young people bringing education solutions and innovations." #Shaper Saddam Sayyaleh during a panel discussion hosted by Generation Unlimited. #ShapersImpact
"The first design principle of any effective measurement system is this: Put timely, easy-to-interpret data in the hands of those who can make day-to-day change, including doctors, nurses, patients, and families."
Agreed!
bit.ly/2kuNY67 @TheIHI #lean #healthcare
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Interesting idea - standardizing your processes can be demonstrating empathy! Standards can be used to improve not only safety but also for patient experience #lean #PatientExperience #standardization
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@HCValue members: @MrGusch and I are hosting a webinar this afternoon (3pm EST) about how to fill gaps in your utilization, specifically around our process improving volumes and reliability of the neurological ORs at CCF. Join us! members.healthcarevalueleade…
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So proud of this work & the opportunity to help roll it out last year. Tiered #huddles have been such a powerful tool to help our organization move towards a culture of improvement! #Lean #huddleversary
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My general life philosophy... In my work we are constantly identifying problems. It is easy to blame the people involved, it is best to examine the process & environment they are working in. Only then will you see and unlock the full potential of your people. #lean #ci
Very few people come to work to do a bad job, I believe that the majority of intentions are good. When you look beyond the person, you often see poor process. Lots of good people are working in bad processes.
Focus on process not the person
#WednesdayWisdom
Such a succinct way of capturing one of the major lessons I've learned while doing CI. Focus on the person and coaching them will get them to pull for more Lean tools, resources, and knowledge. In addition, because they saw the need themselves, I have also see better sustainment!
“The secret sauce of Lean is continuous development of people. If we are not developing people then the tool will feel forced. If we are developing people then the tool fits.”
—Ernie Richardson
#lean19
@DougDietzman at #HealthITSummit on #interoperability : "We're not fundamentally in an tech environment; #healthcare is very diverse & we're trying to throw tech in & hope it will solve the fact that we're all doing things completely differently." #standardization
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Great panel on #interoperability at Health IT Summit. Key Obstacle: Stakeholder groups are not clear or haven't agreed upon what we are trying to achieve with interoperability. Patient access? Lower costs? Reduced burnout?
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4 months of huddles down! Proud of this team for their weekly efforts to share key data & innovative ideas #Kaizen
Monday morning brain tumor huddle: multidisciplinary effort to problem solve- continuous improvement to provide world class patient care @ClevelandClinic! #lean #continousimprovement #CleClinicCancer @Xoh @LisaYerianMD @StevenShookMD @HarneetWalia1
"Don't live down to people's limited expectations of you" @MichelleObama #iambecoming
