Hi Ciara, I have sent you a direct message to discuss this further. Erin.

Hi Nuala, Please send us a DM with your policy number, home address & email address. Lorna.

Hi Mark, thanks for your tweet! It is personal preference if you wish to print the policy to have with you for convenience whilst travelling, however it is not a requirement. Kind regards, Hannah

Hi Simon, I have sent you a PM to discuss this further. Lorna.

Hi Marie, please send a DM if there is anything we can assist you with. Regards Natalie

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Hi Rachel, I am sorry to hear you are having difficulty online. If you have not booked the policy yet, can you please send a DM with your mobile number and we can arrange a call to you ? Lorna.

Hi Ann, The correct number for our medical screening company is 0818 286 525. I am not aware of any issues with this number at the minute. Please DM me and I can assist you further with this if you are still having issues. Kind regards, Hannah

Hi Stuart, I am sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please DM with your policy number so we can look into this matter for you. Regards Natalie

Hi Rosaleen, For any new business or renewals, we would need to go through some Underwriting criteria and scripting to ensure the device qualifies for cover and the policy suits your needs. Lorna.

Hi Jay, I am very sorry to hear this is not resolved for you. I have responded to your DM and referred this to the claims company directly. Lorna.

Hi Sean, We have been in touch with this customer directly to resolve. Lorna.

Hi Jay, I am sorry to hear this. i have sent you a DM to discuss this further. Lorna.

As you have not provided your policy number or email address, I cannot locate any policy for you. Please email me directly on [email protected] with your policy number, home address and email address ? I can then look into this for you. Kind Regards Martyn Evans

Thank you for your message. As you are not the policyholder we cannot deal with you directly. If you can please have the policyholder DM us their policy number I will look into this matter for them. Regards Natalie

Thank you for advising this, we will have the IT department look into it straight away. You can speak with an agent on 01 5135976 (IRE) / 0333 3550252 (UK) who will be happy to assist you in booking the insurance. Regards Natalie

Good morning Danny, I have now sent you a DM. Regards Natalie

Hi, there is no issue with the online booking system but I have advised the IT department of your comments. If you would like to DM us with your policy number and contact details we will arrange a call back to you. Regards Natalie

We are experiencing technical issues with our phone lines. Our team is working to resolve this as soon as possible. We apologies for the inconvenience. We recommend you email us or call again later or tomorrow if it's not urgent.

Good morning Pat, I have now followed you back. Regards Natalie