Dhruv Agarwal

ALT WhatsApp is the largest social media platform in the Global South and is a virulent force in global misinformation and political propaganda. Due to end-to-end encryption WhatsApp can barely review any content and mostly rely on volunteer moderation by group admins. Yet, little is known about how WhatsApp group admins manage their groups, what factors and values influence moderation decisions, and what challenges they face while managing their groups. To fill this gap, we interviewed admins of 32 diverse groups and reviewed content from 30 public groups in India and Bangladesh. We observed notable differences in the formation, members’ behavior, and moderation of public versus private groups, as well as in how WhatsApp admins operate compared to those on other platforms. We used Baumrind’s typology of ‘parenting styles’ as a lens to examine how admins enact care and control during volunteer mo moderation. We identified four styles based on how caring and controlling the admins are

ALT WE ARE RECRUITING! Are you an admin in WhatsApp groups? Are you from India or Bangladesh ? Do you often see problematic content in your WhatsApp groups? If yes & you wanna chat with us about your experience of maintaining WhatsApp groups, fill out the form below: http://bit.ly/3oD4lOX ** Participants who we talk to will be compensated