Adrian McDermott (@amcdermo) header
Adrian McDermott (@amcdermo) profile picture

Adrian McDermott

@amcdermo

CTO @ Zendesk. Longtime San Franciscan. Lifetime Yorkshireman.

 san francisco
zendesk.com
Joined April 2007
  • Tweets482
  • Following433
  • Followers1.2K
101Media
Photo by Adrian McDermott (@amcdermo)Photo by Adrian McDermott (@amcdermo)Photo by Adrian McDermott (@amcdermo)Photo by Adrian McDermott (@amcdermo)Photo by Adrian McDermott (@amcdermo)Photo by Adrian McDermott (@amcdermo)Photo by Adrian McDermott (@amcdermo)Photo by Adrian McDermott (@amcdermo)Photo by Adrian McDermott (@amcdermo)Photo by Adrian McDermott (@amcdermo)
今日のzenlabは想像以上に盛り上がって最高でした。皆さん本当にありがとうございました😊 zendesk CTO @amcdermo も参加してくれて、本音ベースで会話出来て感謝だったし、会を盛り上げてくれた沢山の皆さんにも改めて感謝です。乾杯2回あったしw発表レベルも高いし、感謝、ありがとうございました😊
Image from 冨樫謙太郎 @ 顧客の声を起点に事業を伸ばす仕組みをつくる (@togken_)
Image from 冨樫謙太郎 @ 顧客の声を起点に事業を伸ばす仕組みをつくる (@togken_)
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Adrian McDermott retweeted
Adrian Swinscoe (@adrianswinscoe) profile picture
Adrian Swinscoe@adrianswinscoe9 Dec 2022
NEW PODCAST: Even CX champions are struggling to keep up with rising customer expectations – Interview with Adrian McDermott (@amcdermo) of @zendesk bit.ly/3Ffl0N1
Image from Adrian Swinscoe (@adrianswinscoe)
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Congrats to @Doppler and the amazing @vallelungabrian on today's 20M Series A. techcrunch.com/2022/04/27/do… I'm a big believer!
Doppler lands $20M to help companies manage app secrets

Doppler lands $20M to help companies manage app secrets

Doppler, a startup creating a platform for app secret management, has raised $20 million in venture capital to expand.

techcrunch.com
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Cheers @ColinShaw_CX - fun discussion about the learnings in the @zendesk CX Trends Report zendesk.com/customer-experie…

Home

Discover how AI and contextual intelligence are shaping the future of customer experience. Get the Zendesk CX Trends 2026 report and see why 76% of…

cxtrends.zendesk.com
Colin Shaw (@ColinShaw_CX) profile pictureColin Shaw@ColinShaw_CX11 Apr 2022
We sat down with Adrian McDermott (@amcdermo) from @Zendesk to talk about how companies can truly improve customer interactions. Listen in to our conversation to learn more! ed.gr/d0jwi #BusinessTraining #CX #SalesTips #CustomerLoyalty #CustomerExperience
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Congratulations @Rachel_Delacour & the @SweepThePlanet team. Validation for your amazing work so far - so much more to come!
Rachel Delacour (@Rachel_Delacour) profile pictureRachel Delacour@Rachel_Delacour5 Apr 2022
'There’s coming hard out of the gates with a new company, and then there’s Sweep' 🌏 $100M in 12 months 🙏 team @SweepThePlanet 🙏 to our customers for your positive action 🙏 Coatue Management @tfadell @2050do @lafamigliaVC @newwavevc @balderton techcrunch.com/2022/04/04/sw… #bcorp
Sweep helps corporations live up to their lofty carbon promises | TechCrunch

Sweep helps corporations live up to their lofty carbon promises | TechCrunch

Sweep generates reports that are compliant with various reporting protocols to make it easier for the corporations to keep an eye on the the climate space

techcrunch.com
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Adrian McDermott retweeted
Zendesk (@Zendesk) profile picture
Zendesk
@Zendesk17 Mar 2022
🏝 Beach, 🍽 kitchen, 🪑 that awkward hallway you take meetings from sometimes. You can join #ZendeskRelate 2022 from any of these places, @amcdermo said so. 🎉 Register for free: zdsk.co/Relate2022

Zendesk Relate 2022

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Adrian McDermott retweeted
Jason Smale (@jwswj) profile picture
Jason Smale
@jwswj8 Mar 2022
We've focused more on reliability through the last couple of years than ever before at @zendesk. I've just shared the 8 principles that have helped guide us internally zendesk.engineering/zen-and-…
ZEN and the art of Reliability

ZEN and the art of Reliability

Zendesk’s reliability principles and the real-world stories as we transitioned from a humble IT help desk software to providing mission…

zendesk.engineering
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Adrian McDermott retweeted
First Round (@firstround) profile picture
First Round
@firstround9 Dec 2021
"When you're transitioning to multi-product, it's important to figure out how you'll treat initiatives that aren't your main thing differently. If you use unrealistic metrics and goals to measure it, you're going to fail." — @Zendesk CTO @amcdermo 🎧: review.firstround.com/podcas…
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Adrian McDermott retweeted
Redpoint (@Redpoint) profile picture
Redpoint@Redpoint19 Nov 2021
ICYMI: @amcdermo, CTO of @Zendesk, joined @jasoncwarner at #RedpointOfficeHours to discuss lessons learned scaling A+ eng and product orgs-- Catch the recap here! medium.com/redpoint-ventures…
Redpoint Office Hours Recap: Lessons Learned from 10+ Years Scaling Zendesk’s Engineering and…

Redpoint Office Hours Recap: Lessons Learned from 10+ Years Scaling Zendesk’s Engineering and…

Zendesk CTO Adrian McDermott & Redpoint Managing Director and former GitHub CTO Jason Warner

medium.com
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Great team, great platform! Thanks to @marcusbragg & @biilmann for inviting me to participate and support their journey.
Netlify (@Netlify) profile pictureNetlify
@Netlify17 Nov 2021
We’re excited to announce that Netlify has raised $105 million in funding! 🍾 We’re bringing together the #Jamstack ecosystem to build a better web👇 ntl.fyi/3qHPxNP
Image from Netlify (@Netlify)
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Well, focus on the core, and clean my glasses
Ron Pragides  (@mrp) profile pictureRon Pragides 
@mrp13 Oct 2021
Replying to @Redpoint @RedpointVC @Zendesk @amcdermo @jasoncwarner
"Focus, Discipline, Prioritization… that's how you stay on-course… If I could go back in time and correct some of the decisions I've made, one of the things I would do is: always focus on the core." @amcdermo @Zendesk
Image from Ron Pragides  (@mrp)
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Adrian McDermott retweeted
Redpoint (@Redpoint) profile picture
Redpoint@Redpoint12 Oct 2021
Join us tomorrow Oct. 13th for the kick-off of our special 'Month of Scale' Office Hours series: @Zendesk's @amcdermo joins our newest Managing Director @jasoncwarner for an in-depth discussion on scaling + lessons learned along the way! medium.com/redpoint-ventures…
Redpoint Office Hours with Zendesk CTO, Adrian McDermott and Redpoint Managing Director, Jason…

Redpoint Office Hours with Zendesk CTO, Adrian McDermott and Redpoint Managing Director, Jason…

50 to 5,000 People: Lessons Learned from 10+ Years Scaling Zendesk’s Engineering and Product Orgs

medium.com
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Adrian McDermott retweeted
Redpoint (@Redpoint) profile picture
Redpoint@Redpoint1 Oct 2021
Join us for our Month of Scale: first up, Redpoint Office Hours with @amcdermo and @jasoncwarner for a discussion on scaling from 50 to 5,000 people + lessons learned along the way! Join us! medium.com/redpoint-ventures…
Redpoint Office Hours with Zendesk CTO, Adrian McDermott and Redpoint Managing Director, Jason…

Redpoint Office Hours with Zendesk CTO, Adrian McDermott and Redpoint Managing Director, Jason…

50 to 5,000 People: Lessons Learned from 10+ Years Scaling Zendesk’s Engineering and Product Orgs

medium.com
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Adrian McDermott retweeted
Clare Hutton (@lare73) profile picture
Clare Hutton@lare7322 Dec 2020
The lovely, hardworking, funny, professional nurse Marie Baker who works in PACU at SJUH receiving her Daisy award letter after being nominated @LTHTTheatreTri @LeedsHospitals @2211mariebaker
Image from Clare Hutton (@lare73)
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2nd largest fire in California history. Reaches the flag of Yorkshire. Extinguishes itself. Saves house. #WalbridgeFire #MOT
Image from Adrian McDermott (@amcdermo)
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Adrian McDermott retweeted
diginomica (@diginomica) profile picture
diginomica@diginomica2 Mar 2020
The question is no longer 'Should we use AI' - it's 'Where and how should we use AI?' Check out the article from our latest partner @Zendesk by @amcdermo diginomica.com/3-ways-busine…
3 ways for businesses to embrace AI and not lose the human touch

3 ways for businesses to embrace AI and not lose the human touch

AI is here to stay but humans are not going away. Zendesk's Adrian McDermott sets out three ways businesses can begin to foster a human-machine partnership

diginomica.com
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10 tips for growing a globally distributed engineering team by @jwswj link.medium.com/ey7KorPrL2
10 tips for growing a globally distributed engineering team

10 tips for growing a globally distributed engineering team

Every idea needs a Medium

link.medium.com
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Efficiency and automation key as Zendesk simplifies customer service - europeangaming.eu/portal/lat…
Efficiency and automation key as Zendesk simplifies customer service - European Gaming Industry News

Efficiency and automation key as Zendesk simplifies customer service - European Gaming Industry News

With the igaming industry experiencing rapid international growth, nurturing brand identity and loyalty remains a key focus for operators - a complex

europeangaming.eu
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Zendesk Showcases AI, new UI and the importance of Guacamole enterprisetimes.co.uk/2019/0… via @Enterprise Times
Zendesk Showcases AI, new UI and the importance of Guacamole

Zendesk Showcases AI, new UI and the importance of Guacamole

At Zendesk Showcase in London, Mikkel Svane, Zendesk’s Founder and CEO announced on stage several enhancements to the Zendesk solutions. Zendesk is a

enterprisetimes.co.uk
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Adrian McDermott retweeted
Billy Robins (@WARobins) profile picture
Billy Robins@WARobins12 Jun 2019
“Warren, how can we use messaging to solve more than just @mikkelsvane’s 1% problems chatting with butlers at the Four Seasons?” @amcdermo @wlevitan #ZendeskShowcase #StrongOpeningLines
Image from Billy Robins (@WARobins)
Image from Billy Robins (@WARobins)
Image from Billy Robins (@WARobins)
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