Founder @ Herodesk Entrepreneur, SaaS and tech lover
Arhus, Denmark
Joined October 2010
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Check this out...
From July, it goes dark. Darker than at any point in the year before. (darker = more code)
So you'd think I've been coding more than ever.
I haven't written a single line of code myself since June...
Fable 5 came out in June. Opus 5.5 followed in ...
square on that graph is still an issue, a merge request, a push or a comment. There's just a lot more of them now.
The work has moved. I spend my time on the problem, the customer and the decision, and less ...
MEET COPILOT 👋
When you answer customers all day, you can't be expected to remember everything.
What did we tell this customer last month? Has the order shipped? Did they already return something?
The answers are usually there. They're just spread across conversations, the...
its own. A reply it drafts lands with you, so you can read it and send it. Anything that changes something only happens after you confirm it.
It does the legwork, and you make the decisions.
Copilot is included in Herodesk Plus and up.
You can see all 15 features from our "Got Your Back"-Release here:
herodesk.com/got-your-back-r…
We've got your back 🙌
WE'RE GOING AI NATIVE 🤖
Most helpdesks add AI on top of what they already have.
We decided to build it into the core of Herodesk.
To make that possible, we first brought our entire AI infrastructure in-house. All AI in Herodesk now runs on our servers
youtu.be/5CDLnUaMykQ
For each topic, you decide what the AI agent does. It can answer on its own, write a draft for your team to approve, or leave the conversation to a person.
So you can let the agent handle "Where's my order?" from day one, and keep complaints for your team.
You can also see ...
... exactly how much the AI handles within each topic, so you know where to give it more room.
You can see all 15 features from our "Got Your Back"-Release here:
herodesk.com/got-your-back-r…
We've got your back 🙌
MEET THE SIGNATURE MANAGER 👋
When did you last check the email signatures on your team?
One person has an old phone number. Another still has last year's job title. A third forgets to add one at all.
It's a small detail, but your customers notice it every time.
Until now...
Signature manager is part of Herodesk PRO, together with Companies, Teams, SLAs, Flows and 2FA/SSO.
More than 10% of our customers are already on PRO. Let me know if you want to try it.
You can see all 15 features from our "Got Your Back"-Release here:
herodesk.com/got-your-back-r…
We've got your back 🙌