Leading edge technology, fashion, sports passionate, travels. Tweets are my own
Paris
Joined October 2010
- Tweets467
- Following0
- Followers159
- Likes48
Alexandre Oddos retweeted
🎁 RT pour remporter la veste de randonnée créée par le champion olympique Vincent Defrasne !
#lequipeBIATHLON
Toute l'équipe de LDCT vous présente ses vœux pour 2022 et continue d'accompagner entreprises et fonds d'investissements dans leurs activités de croissance, transformation et d'exit. #entreprises #transformation #entrepriseperformance #privateequity lnkd.in/gvrvU2B3
Alexandre Oddos retweeted
From artificial intelligence to small data and graph technology, data and analytics leaders should think about leveraging these trends 📈 Here's why: gtnr.it/3dWxCuN #GartnerDA
Alexandre Oddos retweeted
RT + Follow pour tenter de gagner le bonnet et le bandeau de la nouvelle marque du champion Olympique Vincent Defrasne !
#lequipeBIATHLON
Alexandre Oddos retweeted
Sixty-nine percent of board directors say that the effects of the COVID-19 pandemic are accelerating digital business initiatives. The challenge for CFOs? Read more: gtnr.it/2OTv5IV #GartnerFinance @Gartner_Finance
What an amazing performance by the Argentinian team @Vocalcom congrats to everyone. A great accomplishment and a real demonstration of @Vocalcom solution capacity to best equip companies in their customer journey. #andresbraceras #vocalcom #covid #ccaas – at Paris, France
Vocalcom doubled its market share in Argentina, according to the Prensario TI 2020 #contactcenter market research. Our continued investment in R&D and in our local market presence are paying off. Congrats to the Vocalcom Argentina team for this performance !
Alexandre Oddos retweeted
Vocalcom est nommé dans le Magic Quadrant Gartner 2020 pour les Centres de Contact « as a Service » (#CCaas) !
Vocalcom est reconnu dans le Magic Quadrant de Gartner pour les centres de contact pour la 8e année consécutive.
bit.ly/2IJbN6h
#contactcenter #cloud
According to a Gartner report, over 70% of #CX leaders struggle to design projects that increase #customer #loyalty and achieve results. Understanding customer’s expectations and personalizing #interactions are key factors on the way of success.
cmswire.com/customer-experie…
Alexandre Oddos retweeted
According to a #Gartner study, two-thirds of companies compete on #CustomerExperience . Here are five #investments to consider that will enhance your overall #CX
business2community.com/custo…
Alexandre Oddos retweeted
Selon @McKinsey, à l’horizon 2030, 70% des entreprises adopteront l'#IA pour transformer la #CX en améliorant l’efficacité du #contactcenter. Une piste à explorer sans négliger l’indispensable équilibre digital & humain
customerthink.com/turbo-char…
Alexandre Oddos retweeted
« Les téléconseillers méritent la même reconnaissance que les personnels soignants » en-contact.com/teleconseille…
Alexandre Oddos retweeted
Thinking the #contactcenter in a #CCAS dimension by deploying innovative digital solutions is not a guarantee of success. Monitoring and analyzing different #performance indicators is essential to lead the project.
nojitter.com/ccaas/moving-ne…
Alexandre Oddos retweeted
In a recent Gartner survey, 60% of #HR executives reported that their CEOs wanted to ensure employees have the #skills needed for the future. Discover 5 imperatives to develop a skills-based plan: gtnr.it/2ZwIzO1 #GartnerHR #CHRO #COVID19
Alexandre Oddos retweeted
To integrate #AI into the #contactcenter, 2 main purposes condition success: excellence in the #CX and the effective combination of artificial intelligence and #human
customerthink.com/top-truths…
Alexandre Oddos retweeted
Pour réussir l’intégration de l’#IA au sein du #contactcenter, deux objectifs prioritaires conditionnent le succès : l’excellence de l’#expérienceclient et la combinaison efficace de l’intelligence artificielle et de l’#humain.
customerthink.com/top-truths…
#COVIDー19 radically change the way we used to operate, work and behave. #contactcenter are not an exception. Better choose the right partner – at Agon-Coutainville, France
Turbulence caused by the #Covid19 forces companies to accelerate their #digital transformation. Among the priority projects: create an #omnichannel #customerexperience !
forbes.com/sites/michaelfert…
Alexandre Oddos retweeted
Pour engager la #conversation avec les #clients, maximiser la disponibilité du #serviceclient, les #bots et l’#IA constituent des alternatives incontournables. Une infographie identifie les 5 #tendances essentielles pour 2020.
e-marketing.fr/Thematique/in…
Alexandre Oddos retweeted
Et si le véritable enjeu de la #CX était sa dimension #omnicanal ? Cet article revient sur les fondamentaux et rappelle les règles essentielles, à commencer par l’#équilibre entre #automatisation et #interaction #humaine
breakingnews.fr/economie/ele…
Alexandre Oddos retweeted
Vocalcom Hermes360 gives your agents more agility with:
👉 An intuitive interface with direct access to all customer information and a 360° view of their journey
👉 A truly omnichannel management of #CustomerRelations across an unlimited number of channels. 2/4
Alexandre Oddos retweeted
🆕 According to @Gartner_inc, 50% of #contactcenters will adopt the CCaaS model by 2022. Vocalcom Hermes360 has been designed to meet the current and future needs of the market: available in the #cloud and on-premise. 1/4
