Ask Afrika (@AskAfrika) profile picture

Ask Afrika

@AskAfrika

Ask questions, make waves, challenge the status quo, dare to know.

 Africa
askafrika.co.za
Joined July 2012
  • Tweets34
  • Following16
  • Followers253
A nice infographic from the folks at @cintgroup -How do surveys impact consumers & brands? bit.ly/QqtHIM. Match your #MRX thoughts?
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@askafrika #Orange Index 2012 technical report available at goo.gl/Nd0aK. Scientific methodology, large sample with random sampling.
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Get your copy of the @askafrika #Orange Index results and customer satisfaction trends in @citypressonline and @rapportsa this Sunday 12 Oct
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#Orange Index: No human connection, no fairness, no CSR are main social contract drivers to turn a dissatisfied customer into a satisfied 1
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#Orange Index: Responsiveness, complaints resolution and empathy are main traditional drivers to turn a dissatisfied customer into satisfied
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#Orange Index, Social contracting is as important as the traditional drivers of customer satisfaction and loyalty
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#Orange Index Citizens demand services from business that government can't deliver. This puts additional pressure on business to deliver
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#Orange Index 2012, dissatisfaction up due to inconsistent service delivery and changing consumer needs
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@askafrika #Orange Index, service levels down across all industries except automotive
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Marco Vazzalo from Woolworths: to continue listening to their customers. Not just about price. Employ the right people
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Sara Lubbe has the mic at OI 2012. Data is more complex than voice. Simplification is key. Vodacom want to put internet in the hands of all.
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Carnival City wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the casino category.
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GloCell wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the independent cellular providers category.
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Barnetts wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the furniture retail category.
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HiFI Corp wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the electronics and white goods category.
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SAA wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the airline category.
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Sanlam wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the short term insurance category.
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BP wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the petrochemical category.
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Medihelp wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the medical aid category.
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MTN wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the telecommunications category.
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