We’ve moved. This account is no longer monitored for support. For help with your orders or account, please head to our Help Center or submit a request here: depophelp.zendesk.com/hc/en-…

We are currently experiencing an issue affecting emails where users may encounter delays or failures in receiving our emails. We are investigating the cause and working to resolve the issue ASAP. We apologise for the inconvenience and appreciate your patience. Updates to follow.

UK users are currently unable to create shipping labels due to an outage with our delivery service partner, Evri. Our team is working with Evri to identify the root cause and fix the issue as quickly as possible.

Some Android users are being sent to the registration page when trying to log into their active Depop account with Google. We're working on fixing this. For now, you can log in directly using your username and password. Thanks for your patience.

We're aware of an issue for iOS users logging into version 2.308 of the app. To fix this just head to the App Store and upgrade to the latest version. If you have any difficulty remembering your password, head to this link here: bit.ly/4g1AmpS

Thanks again for your patience during the downtime last week. We experienced a problem with an infrastructure upgrade, which made our apps and web site temporarily unavailable. We're currently reviewing the incident to guard against similar outages in the future.

The Depop app and web is now fully functioning again. Thanks for bearing with us.

We're experiencing issues across the Depop app and website. We're rolling out a fix and expect it to be resolved soon - bear with us.

We found a problem where users have been logged out of their accounts. Thanks to our engineers, this should now be resolved - if you are still experiencing log-in problems then please hold tight as you will be back in action shortly 👍🏻

A heads up on payouts... 💰 If you're waiting on a payment from a sale via Depop Payments you'll need to ensure you have a linked valid bank account and have verified your Depop Payments account by providing your ID at sign-up. For more info visit: depophelp.zendesk.com/hc/en-…

Our response times are a little longer than usual at the moment 🗣💬 We're working hard to respond to your queries 👩‍💻 🧑‍💻 If you've submitted a report or are awaiting our reply, please sit tight. We'll be with you as soon as possible ❤️

Don't panic if your item hasn't arrived or is not as described, you're in safe hands 💁‍♀️ Our Help Centre article outlines the following steps to take and we are here for you should you need any further info or advice 🗣💬 bit.ly/DepopBuyerProtection

Whether you’re new or an experienced shopper, it’s important to keep safe on Depop 👌 Remember to have a browse of our Help Centre for top tips, or give us a shout if something looks off. We’ve got you 😇 bit.ly/DepopBuyingSafely

We’re aware of a safety pop-up currently affecting Huawei devices across multiple apps, including Depop. Although it's a precautionary message, we recommend deleting and reinstalling our app so you can get back to enjoying Depop safely.

Getting paid w/ Depop Payments 💸 Tap the 🏠 icon to access your Selling Hub and keep tabs on your recent Payouts The 'latest transactions' section will show when your payout has successfully reached your bank 🏦 Need a hand? Hit the link below bit.ly/depopsubmitrequest

If you’ve made a mistake in entering your date of birth and your account is now suspended, don't fret 🙋🏻 Submit a report to us via the following link and share with us valid photo ID so that we can get you back on track asap 👤✔️ bit.ly/depopsubmitrequest