babelforce is the composable voice platform uniting agents and automation.
Berlin, Germany
Joined February 2013
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babelforce retweeted
Welcome to the #CXFestival: A Customer Experience Event Like No Other 🎊
Enjoy a professional conference with the context changed 👇
eu1.hubs.ly/H04Fpyx0 #cx #cxnews #ccaas | @babelforce
babelforce retweeted
Pierce Buckley, CEO of @babelforce, joined us for our #BigCXUpdate23 to explore the power of natural language processing and AI in the #callcenter.
Watch the full interview here ⬇️
eu1.hubs.ly/H04BnPz0
#cx #llm #largelanguagemodels #nlp #naturallanguageprocsseing #ai
babelforce retweeted
Welcome to the CX Festival: A Customer Experience Event Like No Other 🎪
Enjoy a professional conference with the context changed 👇
eu1.hubs.ly/H04xsNZ0
#CX #CXFestival #CustomerExperience #CXConference
babelforce retweeted
Customer data can be overwhelming at times. The key is not about having a lot of data but knowing what data is relevant. The best leaders don't just know how to interpret data. They know which data is important to interpret.
babelforce retweeted
Superhuman AI, or not? What does "human level" performance mean?
#ai #ChatGPT #opensource
linkedin.com/pulse/superhuma…
babelforce retweeted
If you're not making your customers feel special, you're missing out on a huge opportunity
#customerexperience #Marketing #strategy
babelforce retweeted
How will AI And ChatGPT shape customer service now and in the coming years?
Will they eliminate the need for human employees?
Here are my thoughts. forbes.com/sites/shephyken/2… #customerservice #customerexperience #CX
babelforce retweeted
The cost to create the right system & train the employees to deliver a great front-line (& internal customer) experience is small compared to the return that a company can gain from creating an amazing customer experience.
babelforce retweeted
Automate the First 45 Seconds of Every Customer Conversation With #AI 🤖
#Contactcenters that deal with 150,000 inbound calls a month can save $500,000 annually by doing so 👇
cxtoday.com/wfo/automate-the… #cx #cxnews #ccaas | @babelforce
babelforce retweeted
Cutting Costs, Not Capabilities in CCaaS 🦾
Lower contact center costs through innovation instead of slashing resources 👇
cxtoday.com/contact-centre/c… #cx #cxnews #ccaas | @babelforce
babelforce retweeted
5 Familiar #ContactCenter Transformation Frustrations (and What You Can Learn from Them) 😡
Plan ahead to avoid such frustration when advancing the contact center infrastructure 👇
cxtoday.com/contact-centre/5… #cx #cxnews #ccaas | @babelforce
babelforce retweeted
Considering @salesforce for CCaaS? Here’s How to Ease Your Voice Concerns 💻
It is often difficult to design processes that flow between Service Cloud and the contact center’s telephony 👇
cxtoday.com/crm/considering-… #cx #cxnews #ccaas | @babelforce
babelforce retweeted
Much of the customer experience is driven by people. People have to be nice, respectful, knowledgeable, and helpful. Do that, and you're 90% there.
babelforce retweeted
Each individual interaction may not appear to be all that important by itself, but the combination of all of them may be the most important contribution to the overall customer experience.
babelforce retweeted
Creativity In #CustomerExperience Is Not Trend Chasing 🤖
Intelligent, data-driven creativity offers a brighter future for customer experience 👇
cxtoday.com/contact-centre/c… #cx #cxnews #ccaas | @localmeasure
babelforce retweeted
The Cloud Is Not Always the Best Option for Your Technology ☁❌
The #cloud offers many benefits. But that doesn’t necessarily mean that businesses should “cloudify” everything 👇
cxtoday.com/data-analytics/t… #cx #cxnews #ccaas | @babelforce
babelforce retweeted
Don't just focus on the outside customer. Do something for your internal customers. Remember my Employee Golden Rule: The best companies treat their employees the way they want their customers treated – sometimes even better.
babelforce retweeted
Superkraft Integration: Mit Conversational Experience zum #CX Champion werden! Wie das gelingt erfahren Sie beim großen CX Trends Event. Unser Partner @babelforce hat dazu alle Insights, die Sie für diese Superkraft brauchen. Jetzt anmelden. zendesk.smh.re/K_5
babelforce retweeted
EX is as important, maybe even more so, than CX.
You can’t have a consistent and predictable customer experience without an employee experience to support it.
hyken.com/customer-service-s… #customerservice #customerexperience #CX
