Brian Kropp (@briankropp) header
Brian Kropp (@briankropp) profile picture

Supporting HR executives to build more human organizations.

Washington, DC
Joined October 2009
Photo by Brian Kropp (@briankropp)Photo by Brian Kropp (@briankropp)Photo by Brian Kropp (@briankropp)Photo by Brian Kropp (@briankropp)Photo by Brian Kropp (@briankropp)Photo by Brian Kropp (@briankropp)Photo by Brian Kropp (@briankropp)Photo by Brian Kropp (@briankropp)Photo by Brian Kropp (@briankropp)Photo by Brian Kropp (@briankropp)
Really interesting paper from @erikbryn @Danielle__Li @LindseyRRaymond on role of generative AI in a call center environment. Key findings: -Generative AI helped Underperformers: it improved productivity for new and under-performing employees, as expected nber.org/system/files/workin…
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-Retention Benefit: employee retention improved for everybody with the additional augmented support. The turnover rate of employees with the generative AI support was 8.6% lower than those without it
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-But Majority Ignored Suggestions: it varies by agent, but on average, the agent only followed the recommendation from the generative AI 38% of the time
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I've talked a ton about how we will not know the ripple effects of hybrid work for years to come. One I didn't see coming was an increase in drinking during the work day. bloomberg.com/news/articles/…
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This, plus remote/hybrid work and skills scarcity means that employees will have a sustained advantage in the labor market for the foreseeable future. @axios
A report estimates that 70% of the decline in labor force participation since the end of 2019 was due to aging workers — about 1.4 million additional Americans retired. trib.al/CvZR4xr
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I have been saying this, we are not returning to employers being advantaged in the labor market, we are entering a period of sustained employee advantage: The percent of the US population that is of working age has dropped by 7% since 2010. axios.com/newsletters/axios-… #axiosmarkets
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The CHRO role has never been more important to organization success. Some thoughts from me in HR Daily Advisor. @Accenture @HRDailyAdvisor hrdailyadvisor.blr.com/2023/…
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Really interesting trend from @explodingtopics showing how importance and attention to candidate care during the recruiting process has grown across the last 10 years.
Search term: Candidate experience Period: 10 years
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There has been a fundamental shift in the labor market putting employees in a sustained advantage. Slowing labor force growth is most recent example. Increase in hybrid/remote is another. Employees will be advantaged for foreseeable future. @EmilyRPeck axios.com/2023/02/03/covid-r…
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