Content CX Consulting is a company that offers Customer Experience Consultancy, Customer Service Training and Learning and Monitoring and Evaluation (M&E)
Nairobi, Kenya
Joined March 2018
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Make the #Customer the hero of the story! Its time businesses develop a customer - centric organizational mindset to drive organizational decisions, processes and changes #CustomerFirst #CustomerService #MondayMotivation #WeAreContentCXConsulting @icx_kenya
"Your brand is defined by your customer experience, and the experience is delivered by your employees" - Shep Hyken
How are you capturing your customers' hearts this week? How are you celebrating your employees this week?
Accessing your organisation's CX maturity level is important to identify what activities you need to pursue to achieve your CX goal #CustomerExperience
A CX audit analyses your org's brand customer touch points to determine the health of your customer relationships. Reach us @content_cx to help build your customer lifetime value #CustomerExperience
Content CX Consulting retweeted
great to be included in "The CX Trends to Watch in 2020, According to the Experts" by @bloomfire bloomfire.com/blog/cx-trends… w/ @mikewittenstein @RicardoSGulko @Hyken @JeanneBliss & more
Content CX Consulting retweeted
Being able to manage your customers means being able to cater to their needs and giving them satisfaction. The moment your customers see your business as one that gives them value for money, they become loyal.
#ValueYourCustomer #cx #crm #customer #MondayMotivaton
“For customer experience to translate into improved financial performance and serve as a competitive advantage, it must be embraced enterprise-wide. It must be implemented in a cross-functional manner — and, it has to be a priority for you and your entire C-suite.” - James O’Gara
Content CX Consulting retweeted
Deliver such an excellent customer service experience that your customers find you indispensable and irreplaceable.
The world of #CustomerService is evolving at an unprecedented speed. It's time to take your Customer Care solutions to the next level.
Content CX Consulting retweeted
Bad Timing or Bad Decision buff.ly/2X6fKok #Leadership #custexp
It’s bad timing if it’s an unexpected accident that causes an inconvenience. It’s not bad timing when someone has control over a situation. That’s a bad decision.
Content CX Consulting retweeted
9 DAYS TO GO Get ready for the 9th International Sheroes Forum in celebration of the Womens Entrepreneurship Day 2019 at the Golden Tulip Hotel, Accra.For more information and to #REGISTER please log on to our website at sheroesforum.com or call us on 0242877282/0561112072
Content CX Consulting retweeted
Training should be ongoing – not a one-time thing. Training isn’t something you did. It’s something you do. It doesn’t always have to be a big training session. If you have a weekly meeting, take several minutes to highlight customer service and share a tip.
Content CX Consulting retweeted
The 5 lessons from Trader Joe's unbeatable customer experience
on.forbes.com/60141yrB4
