Contexta360 is an affordable, easy-to-use suite of AI fuelled speech analytics and quality management solutions.
Worldwide
Joined February 2019
- Tweets450
- Following384
- Followers137
- Likes120
Contexta360 retweeted
How To Deliver Quality Management and Speech Analytics Benefits
callcentrehelper.com/quality…
@contexta360 #Management #technology
Contexta360 retweeted
Report: Customer Effort, Engagement & First-Contact Resolution
callcentrehelper.com/resourc… @contexta360
Contexta360 retweeted
Just Posted: Embrace the New Metrics of a Modern #ContactCentre
Andrew White, CEO of @contexta360 highlights the reasons for implementing intelligent data
cxtoday.com/contact-centre/e…
#cxnews #cx #contactcenter
Contexta360 retweeted
2021 Over and Out!
callcentrehelper.com/2021-ov…
@contexta360 #contactcenter #callcenter #customerservice
Contexta360 retweeted
See how you can save thousands while optimising your contact centre
contexta360.com/resources/co…
@contexta360 #Analytics #contactcenter #callcenter #Strategy
Contexta360 retweeted
Are You About to Be Dumped This Christmas?
callcentrehelper.com/are-you…
@contexta360 #customerservice #contactcenter #CustomerEngagement
Contexta360 retweeted
White Paper: 5 Tips for Agent Quality Management
callcentrehelper.com/resourc… @contexta360 #callcentre #callcenter #customerservice #callcenterservices #callcentrelife #contactcenter #callcenterproblems #callcenterlife #callcentersolution #contactcentre #customercare
Contexta360 retweeted
Four thought-provoking ways to reduce call queue times and after-call work – Rene van Popering, Director of Solutions Architecture EMEA at @contexta360 explains the how these can be achieved in the contact centre.
contact-centres.com/reduce-y…
#cctr #contactcentre #contactcentres
Contexta360 retweeted
In this article, our contributor Andrew White from Contexta360 will walk you through the most common reasons behind businesses' broken CX processes. Don't miss out! cxm.co.uk/poor-customer-expe…
#customerexperience #customerservice #customerexperiencemanagement
Contexta360 retweeted
How to Fix Broken Processes in the Contact Centre contact-centres.com/contexta…
@contexta360 #cctr #contactcentre #contactcentres
Contexta360 retweeted
How to fix Broken Processes with Conversational Intelligence contexta360.com/fix-broken-p… @contexta360 #CustomerExperience
Contexta360 retweeted
Ethical AI: Building a foundation of leadership and trust @PwCAUdigital @maria_axente digitalpulse.pwc.com.au/lead…
Contexta360 retweeted
Webinar: The Key to Continually Improving Customer Experience - Start with Employee Experience ow.ly/fWfJ30pVbH6 #custexp #CX
Contexta360 retweeted
Natural Language Processing Dates Back to Kabbalist Mystics #CognitiveComputing #MachineLearning #Automation #RPA #IntelligentAutomation #CognitiveRPA #HyperProductivity #DigitalTransformation #DX #CognitiveTransformation j.mp/34apMHn
Contexta360 retweeted
Seven different ways to measure customer satisfaction, by @jeannebliss ow.ly/OgOy30pRX5y #custexp #CX
Contexta360 retweeted
Good points about coexistence of human and AI - need to understand human behaviour through ethnographic research
Workers can learn to love artificial intelligence ft.com/content/db0d9936-0c63… via @financialtimes
Contexta360 retweeted
How is Your Contact Centre Perceived by the Rest of the Business?
41% The Hub of Customer Experience, 30% A Source of Customer Insight , 0% A Source of Marketing Information, 21% A Cost Centre, 7% A Nuisance
Contexta360 retweeted
You love #APIs? We want to hear from you!
#APIdays 2019 CFP IS OPEN
Submit a talk here apidays.typeform.com/to/J1sn…
ALT You love #APIs? We want to hear from you! #APIdays 2019 CFP IS OPEN Submit a talk here http://bit.ly/APIdaysCFP
Contexta360 retweeted
The KPN API Store is mentioned in this list of industry top 300 APIs! We are very proud and would like to share this success with you. Thank you for your support so far, let's keep going up! 🙌
Link: apiworld.co/awards/api-300-t… #kpn #kpnapistore #api #development
