CEOs, COOs, CIOs and investors: when hiring senior Technology and Digital leaders, how much weight is placed on their ability to own operational outcomes, not just technology delivery?
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In the latest episode of The Impact Room, Michelle Ansell talks to Genevieve Kangurs, Customer Director at Vanquis, about leadership, progression and strategic thinking.
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What does your next career chapter look like?
Join our free executive career webinar and learn how to assess your value, navigate the market and plan your next move with confidence.
📅 29 Oct | 1:30pm GMT
Register: buff.ly/NKuXUgP
Benchmarking salaries? Or what it actually takes to hire the right leader?
Market averages don't always reflect today's talent market. Our latest article explores why real-time talent intelligence can make all the difference.
Read More: buff.ly/lCl45Et
Lovely feedback like this means a lot.
"I would highly recommend Michelle to anyone looking for an experienced recruiter who takes the time to understand people and adds value throughout the process."
Building trusted relationships ais what we're all about.
A fascinating conversation with Satia Rai on leadership, visibility and the future of the security profession.
One quote that stayed with me:
"I'm not prepared to wait that long. That's why I'm in a rush."
Watch more here: buff.ly/kOZC2Ig
Organisations rarely lack transformation activity.
The real challenge is turning change into business value.
Michelle Ansell explores why leadership matters most.
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Strong track record. Limited response. Sound familiar?
Learn how to communicate relevance, prioritise experience and strengthen your positioning in a competitive market.
📅 28 Sept @ 12:00pm
🎥 Live + Replay
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Data-led Customer leadership isn't disappearing.
By mid-2026 we've already seen:
40 CCO appointments
72 CX Director appointments
What's changing is the remit. Customer leaders are increasingly being hired to connect customer insight with commercial and operational outcomes.
Your career doesn't have to be defined by one employer or one job title.
Join our Boardroom Counsel session to explore consultancy, interim leadership,
NED roles and portfolio careers.
📅 7 Sept | 12pm BST
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The COO role is no longer just about operational performance.
It's increasingly about influencing behaviour.
Technology enables transformation.
People determine whether it succeeds.
Is behavioural influence now as important as operational excellence?
We've spent years talking about data-driven organisations.
But having more data was never the goal.
Making better decisions was.
As data and AI become more accessible, I'm seeing greater focus on connecting insight, planning and operational performance.
What are you seeing?
A year ago, I watched a Backyard Ultra and wondered how anyone could keep going for four days and nights.
This year, I've signed up for an ultra marathon.
It's a reminder that the goals which seem impossible today can become tomorrow's commitments.
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A year ago, I watched a Backyard Ultra and couldn't understand how people kept going for days.
This year, I've signed up for an ultra marathon.
My latest newsletter explores resilience, leadership and the power of taking the next step.
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When hiring leaders, experience is only part of the story.
Our latest Leadership Brief explores the factors that interviews and CVs don't always reveal.
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AI can write your CV. But can it tell your story?
In our next webinar, we'll explore how to use AI intelligently while ensuring your CV still sounds like you.
📅 17 August 2026
🕛 12pm BST
LIVE: buff.ly/8S93hG2
The most valuable leaders of the next decade may not be the deepest specialists.
They'll be the people who can connect customer outcomes, operations and commercial performance into one coherent story.
The ability to join the dots is becoming a leadership capability of its own.
Something a bit subtle, but increasingly common.
Leaders aren’t doing one job anymore.
They’re doing two. Sometimes three.
What’s interesting is how quietly it’s happened.
I’ve been thinking about what that gap means, and where it might lead next.
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Paid NED roles are rarely straightforward to access. The challenge is not experience alone, but how clearly it translates at board level.
This webinar explores how the market works, common pitfalls, and how to position yourself with credibility and focus.
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More senior leaders explore NED and portfolio careers, but executive track records don’t guarantee Board roles.
Boards want judgement, perspective, contribution.
We unpack it in our Leadership Observations. Read more here: buff.ly/BNNc9J6




















