crypto and ecom / road to 8figs
Joined October 2020
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Corsaire retweeted
@ShopifySupport @Shopify @tobi
🚨 Hello, you have just disabled Shopify Payments for my store for no apparent reason. We generated 130k$ in revenue over 30 days with a dispute rate of 0.58%, the vast majority of which we won.
We are partners, and I would like immediate action to be taken to resolve this issue.
Corsaire retweeted
.@Shopify @ShopifySupport 5 stores hosted on your platform has cloned my brand, and for one month now, nothing has been done to stop it.
They stole everything : photos, copy, product pages, FAQ, even our legal notice and our registered company address. Then they take orders they never ship, and their victims come leave 1-star reviews on OUR Trustpilot.
We've filed 10 DMCA notices through your official form, with all possible proof:
- Original product photography
- Original copy and product pages
- Our own legal documents, copied word for word
…zero action. Zero reply.
Meanwhile, my brand generates $600K+/month on Shopify, I pay over $300/month in subscription, and I run a clean business with a chargeback rate under 0.1%.
@harleyf the real question is: why is a scam store protected better than a paying merchant with a clean record?
This isn't just negligence, it's enabling fraud, and it's hurting both merchants and end customers. If a brand doing $600K/month with 10 notices filed endless claims to your support can't get a single reply, what message does that send to every smaller brand building on your platform?
It's time for a real process to take down fraudulent copies, or accept that scammers are safer on Shopify than the merchants who pay for it.
All RT helps. It could be your brand next.
Corsaire retweeted
@Shopify @ShopifySupport @ShopifyEng @tobi — My Shopify Payments was disabled yesterday morning. $37,000 frozen for 120 days. This store is my ONLY source of income. I need help.
The facts, all verifiable:
• 2,500+ orders fulfilled since July
• 0.16% chargeback rate (the risk threshold is 0.65%)
• 4.3★ "Excellent" on Trustpilot
• 1.5% refund rate — we proactively refund any unhappy customer, that's WHY disputes stay low
• Every customer email answered within 24h, orders shipped within 24h with tracking
• Zero unpaid Shopify bills, two stores, long-time paid app stack
Here's what makes this brutal: Shopify Balance was my main account. I never moved money out to the bank bcs I was in scaling phase. So this hold froze EVERYTHING I have — $37k from orders already delivered to happy customers. I have a supplier on net-20 terms, freelancers to pay, 135 paid orders awaiting fulfillment that this freeze puts at risk… and barely enough left to live.
Shopify's own risk team reviewed my account in July and REDUCED my payout delay from 5 to 3 days based on my track record. Nothing changed since — except more volume, same clean numbers.
I'm not asking for special treatment. I'm asking for a human re-review of ticket 12490461, and at minimum a partial release of funds against delivered, undisputed orders while the review is ongoing.
I'll provide any document immediately. My DMs are open.
A RT helps more than you know. 🙏
